Change of name and address

To update the address details we hold for your accounts, simply print off, complete then return our 'Change of address' form (PDF opens in a new window).

Please don't forget to sign the form as we can't carry out your request without a signature.  We use the signature to verify your identity against signatures we hold for you - if we can't match these, we'll need to write to you.  For joint accounts, both need to sign.

This 'Change of address' form should only be used for Bank Accounts, Savings (except if you only have a Web Saver), Credit Cards (Principal card holder only), Mortgages, Secured Loans and Personal Loans.  If the only account you have is a Web Saver, please call into your nearest branch with the Change of Address form completed and signed.

Please take along one government issued document and one additional supporting document to confirm your details.  Please refer to the personal information and your identity leaflet for details of which documents are acceptable.

Change of Name - To update the name on your accounts, simply print off, complete then return our ‘Change of name’ form (PDF opens in a new window).  You will need to provide your original name-change documentation (Marriage Certificate, Deed Poll, etc).

You can also take the completed form and change-name documentation to your nearest branch.

Once you've completed the form, please post back (stamp required) to:

Bank of Scotland
PO Box 23581
Edinburgh
EH1 1WH

Returned forms will be processed within 7 working days from receipt.

For more information, please call our Customer Service Team on 08458 50 00 27.