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Telephone Banking
It's easy to use and enables you to manage your money 24 hours a day, 7 days a week.*
Simply call 08457 21 31 41
Manage your money around the clock
Our fast and simple automated service is ideal for your everyday banking.
What you can do with Telephone Banking:
- Access your personal current, and savings accounts^ during the same call.
- Check your balance and recent transactions.
- Transfer money between your own and other Bank of Scotland accounts and pay bills.†
- Cancel or hear details on your Direct Debits and standing orders.
- Change your security number to one that's more memorable.
You can also speak to an adviser to:
- Order foreign currency and travellers cheques. This service is available from Monday - Friday 8am - 10pm and Saturday - Sunday 10am - 8pm.
- Order a debit card or replacement PIN.
- Book an appointment at a branch of your choice.
How to use it:
- Simply call 08457 21 31 41 whenever you need to manage your money.
- Speak or key in your account number, sort code and two digits from your security number.
- Then just follow the options given.
For example: Choose Option 1 to listen to your recent transactions or Option 2 to make transfers and payments.
If you don't have a security number, register today.
To call us from abroad or if you prefer not to use our 0845 number, you can also call us on 0131 337 4218 (+44 131 337 4218 if calling from abroad).
If you are a Text Relay user please call 08457 32 34 36 or contact us via RNID Typetalk.
Everyday banking with our automated service
Our automated service is fast and easy to use, letting you take care of your day-to-day banking at a time and place that suits you. And there's no need to queue.
Call 08457 21 31 41 and have your account number, sort code and six digit security number to hand. You'll then be at the main menu - we've included some information to help you get started.
| Balance | You can hear the latest balance on the account you key in at the start of the call and on your other accounts each time you choose 'Use a Different Account' from the main menu. |
| Recent Transactions | You'll be able to hear a detailed list of your transactions in and out of your account. This will include the date, the amount and payee, for example 'On 15 June a Direct Debit for £20 to Tesco'. |
| Transfers & Payments | Transfer money to one of your own accounts or someone else's account, pay a bill, or hear details of/cancel your Direct Debits and standing orders.† |
| Use a different account | When you call Telephone Banking you can access your Bank of Scotland current, and savings accounts^ in just one call. Just select 'Use a different account' from the main menu and then the account you'd like to use. |
| Another service | To repeat the balance of the account you're using, change your security number to one that is more memorable, or to talk to one of our UK based advisers, 24 hours a day.* |
Tips for using the automated service:
| Speaking instructions | Using the buttons on your phone |
|---|---|
| Try to call when there's not much background noise. | Make sure you're using a touch phone. |
| Talk at a steady pace, don't shout or speak slowly. | Don't hold the buttons down for too long. |
| Say amounts clearly and speak normally. For example, 'twenty five pounds and thirty pence'. | To give amounts, key in all figures but not decimal points. For example, 2530 for £25.30. |
| To give dates, clearly say the date, month and year. For example, 'twenty first July nineteen sixty four'. | To give dates, key in all figures. For example, 210764. |
To make the most of our automated service, see the Telephone Banking user guide (opens as PDF).
Speaking to an adviser
Expert help whenever you need it
With Telephone Banking, you can also speak to an adviser at a time that suits you, 24 hours a day, 7 days a week.* Just select 'Another service' from the main menu. Our advisers will be able to help you manage your money and more.
Managing your accounts
- Standing orders - set up or amend.
- Ordering facility - your adviser can order you a debit card or a replacement PIN.
- Overdraft facilities – arrange, change or cancel your overdraft. This service is available from Monday - Friday 8am - 10pm and Saturday 8am - 4pm.
Products and services
- Travel money - order foreign currency and travellers cheques for collection in branch or home delivery. This service is available from Monday - Friday 8am - 10pm and Saturday - Sunday 10am - 8pm.
- Send money abroad - help if you need to send money to family or friends abroad.
And more...
Our advisers can help with lots of other services including:
- Other ways to bank – register for Internet Banking.
- Arrange an appointment - book an appointment at a branch of your choice.
How to register for Telephone Banking
Call 08457 21 31 41 and speak to an adviser. We'll get you registered and send you your 6-digit security number in the post which should take about 7 working days to arrive. We're open 24 hours a day, 7 days a week.*
Have to hand your Bank of Scotland account number and sort code or your credit card number.
* Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.
^ Eligible accounts – Bank of Scotland personal current accounts and Bank of Scotland personal savings accounts (terms and conditions permitting).
† To transfer money to an external payee and to set up a bill payment for the first time, you may need to speak to an adviser.
We may monitor or record phone calls with you in case we need to check we have carried out your instructions correctly and to help improve our quality of service.