Accessibility Statement

Bank of Scotland is committed to providing a website that is accessible to the widest possible audience. We actively work to ensure that this website is accessible and usable by people of all abilities.

How to get the most accessible experience from this website

Our website can be viewed on a range of different screen sizes and the size of text can be changed to suit different people. We have also included a search facility and sitemap to help people find information more easily.

Changing Settings

Using your web browser, you can change the size of text on this website. You can also make other helpful changes in your browser, as well as within your computer generally. To find out what else you can do, visit My Web My Way on the BBC website.

Accessibility limitations

At the time of launch, this website is not known to have any limitations which will make it difficult to access for any group of users.

Accessibility guidelines

We have aimed for AA level of the Web Content Accessibility Guidelines 2.0. These guidelines are the internationally recognized benchmark for building accessible websites and explain how to make websites more accessible for people with disabilities.

It’s also important to us that, by working to these guidelines, we make our website more user friendly for all our customers.

Web standards and technologies

We’ve aimed to conform to W3C standards for HTML and CSS and these technologies are used throughout the site. Internet Banking is no longer supported by Internet Explorer 6 and 7. If you are using an older browser, some sections of the site might not display properly, so it’s important to make sure you are using an up-to-date browser. Upgrade your browser for the best possible experience online.

The website also uses JavaScript, Flash and PDF. Most of the time the website will work perfectly well without them, but occasionally JavaScript may be required. If you have JavaScript switched off, we will prompt you to enable it when you need it.

Further help and advice

If you have problems using a computer because of a disability or impairment then we recommend that you visit AbilityNet’s My Computer My Way web site which provides lots of advice on how to make your computer easier to use. AbilityNet are experts in the field of computing and disability and they provide a free service to individuals with disabilities to assess their computing needs (call AbilityNet free on 0800 269 545 for more information).