Wheelchair users

We are continually improving our branch environment to make it more accessible to customers with a disability, and adjustments we are making include ramps, clearer signage and the installation of power-assisted doors.

A dedicated working party is looking to address any physical features which are causing accessibility barriers, and reasonable adjustments will be implemented in due course.

Call Assistance
At some branches, steps are unavoidable and a 'Call Assistance' bell system has been installed, so that a member of staff can be called.

Lifts
Where branches have split-level banking halls, we provide internal ramps or wheelchair lifts.

Low-level counters and counter queue rails
Lower level writing surfaces are increasingly being provided at the counter and all branches have counter queing rails.

Cash machines
Also incorporated is a review of the location of our cash machines, which, wherever possible are being repositioned to enable wheelchair access. All the new cash machines, both in branch and off branch location, take ease of access into account.