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Contact us

To find out more about our products and services, how to apply for an account or how to manage your existing accounts, just get in touch.

Call us

Call a member of our team to talk to us about your existing account or to find out more about our range of products and services.

Come into branch

Come and see us in any of our branches to talk to a member of the team.

Tweet us

Find us on Twitter* @AskBankofScot. We are happy to help with any Internet Banking queries - but do not Tweet any personal, account, logon or financial details. We will never ask you for this type of personal information through Twitter or direct you to a web page that asks for this information.

www.twitter.com/askbankofscot is the only official Bank of Scotland Twitter page. If you find a Twitter page claiming to represent Bank of Scotland that is not at this address, please report it by emailing security@bankofscotland.co.uk with the web address.

Use the SignVideo service

If you are a user of the British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.

Write to us

You can write to us at the following address: Bank of Scotland, PO Box 23581, Edinburgh, EH1 1WH. For security reasons we cannot respond to any queries about Internet Banking by post. If you need help with Internet Banking, our Internet Banking Help section aims to answer your questions. Please call us on 08456 02 00 00 if you have an account specific enquiry.

*Twitter is owned by a third party and is independent of Bank of Scotland.

Contact us about Internet Banking

If you need help with Internet Banking, our Internet Banking Help section aims to answer your questions. Please call us on 08456 02 00 00 if you have an account specific enquiry.

If you have a concern about how your PPI (Personal Protection Insurance) policy with us was sold, please visit our PPI complaints page.

Find out more about making a complaint about PPI