Contact us by phone

All our Telephone Banking staff are based in the UK*, so it’s never been easier for new and existing customers to get in touch.

Whether you’re an existing customer or new to Bank of Scotland, our telephone numbers are listed here so you know exactly who to call. You can talk to us about your existing accounts or find out more about our range of products and how to apply.

*Some specialist services are handled overseas.

To find a telephone number and opening hours, simply select from the list below the product or service you’d like to talk to us about.

Bank Accounts
Savings
Credit Cards
Mortgages
Personal Loans
Insurance 

Investments
Share Dealing
Travel Money
Online Helpdesk
Bereavement help and advice
Calling us from abroad 

Banking Accounts - view a range of our bank accounts 
Telephone numberOpening hours

Customer Services
 
08457 21 31 41
 
If you're calling from abroad or would prefer not to use the 0845 number, you can call us on 
+44 (0) 1313 37 42 18.

Existing customers
24 hours a day, 7 days a week

New customers
Mon-Fri: 8am-8pm
Sat: 8am-6pm
Sun: 9am-5pm

Lost and stolen debit and cash cards
 
0845 300 0344
 
If you're calling from abroad or would prefer not to use the 0845 number, you can call us on
+44 (0) 131 454 1605.

24 hours a day, 7 days a week

Savings (including cash ISAs) - view a range of our savings 
Telephone numberOpening hours

Customer Services
 
0845 602 03 04
 
If you're calling from abroad or would prefer not to use the 0845 number, you can call us on
+44 (0) 1313 37 76 86.

Existing customers
24 hours a day, 7 days a week

New customers
Mon-Fri: 8am-8pm
Sat: 8am-6pm
Sun: 9am-5pm

Lost and stolen debit and cash cards
 
0845 300 0344
 
If you're calling from abroad or would prefer not to use the 0845 number, you can call us on
+44 (0) 131 454 1605.

24 hours a day, 7 days a week

Credit Cards - view a range of our credit cards
Telephone numberOpening hours

Customer Services
 
08459 64 56 45
 
If you're calling from abroad or would prefer not to use the 0845 number, you can call us on
+44 (0) 173 357 4121.

24 hours a day, 7 days a week
Applications
 
0800 328 5984
 
Credit card offers shown on our site are only available if you apply online. Other offers are available from the Applications telephone line.
Mon-Fri: 8am-8pm
Sat: 8am-6pm
Sun: 9am-5pm
Repayment Cover
 
0845 605 1150
Mon-Fri: 8am-10pm
Sat-Sun: 8am-7pm

Card Care
 
0844 871 5408

24 hours a day, 7 days a week

Lost and stolen credit cards
 
0845 300 0344
 
If you're calling from abroad or would prefer not to use the 0845 number, you can call us on
+44 (0) 131 454 1605.

24 hours a day, 7 days a week

Mortgages
Telephone numberOpening hours
08458 50 08 42Mon-Fri: 8am-8pm
Sat-Sun: 9am-4pm

Personal Loans
Telephone numberOpening hours
Bank of Scotland customers wanting to apply for a new loan
 
0845 600 4611
Mon-Fri: 8am-10pm
Sat: 9am-6pm
Sun: 9.30am-5.30pm
Customers with agreements beginning with "100"
 
08456 04 72 91
Mon-Sun: 8am-10pm

Customers with agreements beginning with "84" or "15"
 
08457 44 44 55

 

If you're calling from abroad or would prefer not to use the 0845 number, you can call us on 
+44 (0) 113 366 0131.

Mon-Fri: 8am-10pm
Sat: 9am-6pm
Sun: 9.30am-5.30pm
Customers with agreements beginning with "7/"
 
08457 20 30 49
Mon-Fri: 8am-8pm
Sat: 8am-6pm

Insurance
Telephone numberOpening hours
08457 23 33 43New enquires and applications
Mon-Fri: 8am-8pm
Sat: 9am-5pm

Home Insurance
Mon-Fri: 8am-6pm
Sat: 9am-1pm

Travel Insurance
Mon-Fri: 8am-8pm
Sat: 8am-5pm

Pet Insurance
Mon-Fri: 8am-8pm
Sat: 9am-5pm
0845 850 3701

Protection Insurance
Mon-Fri: 8:30am-6pm
Sat: 9am-12:30pm

Car Insurance
 
0800 072 8962
Mon-Fri: 8am-8pm
Sat: 9am-5pm
Sun: 10am-2pm

Investments
Telephone numberOpening hours
08458 35 73 75Mon-Fri 8:30am-6pm
Sat 9am-12:30pm

Share Dealing
Telephone numberOpening hours
0845 606 1188
 
Sign in to Share Dealing Online
Register for Share Dealing Online
Mon-Fri: 8am-9:15pm
Sat: 9am-1pm

Travel Money
Telephone numberOpening hours
08452 46 00 06Mon-Fri: 8am-10pm
Sat-Sun: 10am-8pm

Internet Banking Helpdesk
Telephone numberOpening hours

08456 02 00 00
 
If you're calling from abroad or would prefer not to use the 0845 number, you can call us on
+44 (0) 113 279 8302.
  
Before calling us, try using the Internet Banking Help page. You may find the answer to your enquiry on our site without needing to call us.

24 hours a day, 7 days a week

Bereavement help and adviceTelephone numberOpening hours
Book an appointment in Branch (bank account customers)

08457 21 31 41
 
If you're calling from abroad or would prefer not to use the 0845 number, you can call us on +44 (0) 1313 37 42 18.

24 hours a day
7 days a week
Book an appointment in Branch (savings customers)

08456 02 03 04
 
If you're calling from abroad or would prefer not to use the 0845 number, you can call us on +44 (0) 1313 37 76 86.

24 hours a day
7 days a week

Calling us from abroad
Telephone numberOpening hours
For enquiries on all products and services
 
+44 131 339 2573

For advice on using our Internet Banking service
 
+44 113 279 8302
24 hours a day, 7 days a week


We value your call and to ensure that we connect you to the right person who can deal with your enquiry quickly, your call will initially be answered by a simple to follow automated service.

You can also visit us in branch. Use our branch finder tool to locate your nearest Bank of Scotland branch.