Contact us by phone

All our Telephone Banking staff are based in the UK*, so it’s never been easier for new and existing customers to get in touch.

Whether you’re an existing customer or new to Bank of Scotland, our telephone numbers are listed here so you know exactly who to call. You can talk to us about your existing accounts or find out more about our range of products and how to apply.

* Some specialist services are handled overseas.

To find a telephone number and opening hours, simply select from the list below the product or service you’d like to talk to us about.

Bank Accounts
Savings
Credit Cards
Mortgages
Personal Loans
Car Finance
Insurance 

Investments
Share Dealing
Travel Money
Online Helpdesk
Bereavement help and advice
Calling us from abroad 

Banking Accounts - view a range of our bank accounts 
Telephone numberOpening hours

Customer Services
 
0345 721 3141
 
If you're calling from abroad or would prefer not to use the 0345 number, you can call us on 
+44 (0) 1313 37 42 18.

Existing customers
24 hours a day, 7 days a week

New customers
Mon-Fri: 8am-8pm
Sat: 8am-6pm
Sun: 9am-5pm

Savings (including cash ISAs) - view a range of our savings 
Telephone numberOpening hours

Customer Services
 
0345 602 0304
 
If you're calling from abroad or would prefer not to use the 0345 number, you can call us on
+44 (0) 1313 37 76 86.

Existing customers
24 hours a day, 7 days a week

New customers
Mon-Fri: 8am-8pm
Sat: 8am-6pm
Sun: 9am-5pm

Credit Cards - view a range of our credit cards
Telephone numberOpening hours

Customer Services
 
0345 964 5645
 
If you're calling from abroad or would prefer not to use the 0345 number, you can call us on
+44 (0) 173 357 4121.

24 hours a day, 7 days a week

Applications
 
0800 328 5984

Some credit card offers shown on our site may only be available if you apply online.

Mon-Fri: 8am-8pm
Sat: 8am-6pm
Sun: 9am-5pm
Repayment Cover
 
0345 605 1150
Mon-Fri: 8am-10pm
Sat-Sun: 8am-7pm

Card Care
 
0844 871 5408

24 hours a day, 7 days a week

Mortgages
Telephone numberOpening hours
0345 850 0842Mon-Fri: 8am-8pm
Sat-Sun: 9am-4pm

Personal Loans
Telephone numberOpening hours
Bank of Scotland customers wanting to apply for a new loan
 
0345 600 4611
Mon-Fri: 8am-10pm
Sat: 9am-6pm
Sun: 9.30am-5.30pm
Customers with agreements beginning with "100"
 
0345 604 7291
Mon-Sun: 8am-10pm

Customers with agreements beginning with "84" or "15"
 
0345 744 4455

 

If you're calling from abroad or would prefer not to use the 0345 number, you can call us on 
+44 (0) 113 366 0131.

Mon-Fri: 8am-10pm
Sat: 9am-6pm
Sun: 9.30am-5.30pm

Customers with agreements beginning with "7/"

0345 720 3049

 

Mon-Fri: 8am-8pm
Sat: 8am-6pm
Customers with agreements beginning with "77".
 
0345 604 7291

 

Mon-Sun: 8am-10pm

Car Finance
Telephone numberOpening hours

 
+44 (0) 333 202 7968


8am - 8pm, 7 days a week

Insurance
Telephone numberOpening hours
0345 723 3343New enquires and applications
Mon-Fri: 8am-8pm
Sat: 9am-5pm

Home Insurance
Mon-Fri: 8am-6pm
Sat: 9am-1pm

Travel Insurance
Mon-Fri: 8am-8pm
Sat: 8am-5pm

Pet Insurance
Mon-Fri: 8am-8pm
Sat: 9am-5pm
Car Insurance
 
0800 072 8962
Mon-Fri: 8am-8pm
Sat: 9am-5pm
Sun: 10am-2pm

Investments
Telephone numberOpening hours

Investments purchased in branch
 
0345 835 7375

 

Online Investments
 
0345 835 5727

Mon-Fri 8am-6pm, Sat 9am-12.30pm



Mon-Fri 8am-5pm

Share Dealing
Telephone numberOpening hours
0345 606 1188
 
Sign in to Share Dealing Online
Register for Share Dealing Online
Mon-Fri: 8am-9:15pm
Sat: 9am-1pm

Travel Money
Telephone numberOpening hours
0345 246 0006Mon-Fri: 8am-10pm
Sat-Sun: 10am-8pm

Internet Banking Helpdesk
Telephone numberOpening hours

0345 602 0000
 
If you're calling from abroad or would prefer not to use the 0345 number, you can call us on
+44 (0) 113 279 8302.
  
Before calling us, try using the Internet Banking Help page. You may find the answer to your enquiry on our site without needing to call us.

24 hours a day, 7 days a week

Bereavement help and adviceTelephone numberOpening hours
Report a bereavement

0800 056 0073
 
If you're calling from abroad or would prefer not to use the 0800 number, you can call us on +44 (0) 131 278 3705.

24 hours a day
7 days a week

Lost and stolen

Telephone NumberOpening hours
0800 0 288 33524 hours a day, 7 days a week

 If you're calling from abroad, you can call us on:
+44 (0) 131 454 1605.

 

 

Alternatively, you can report your card lost or stolen if you are registered for Internet Banking. Simply log in and complete our online form.

Calling us from abroad
Telephone numberOpening hours
For enquiries on all products and services
 
+44 131 339 2573

For advice on using our Internet Banking service
 
+44 113 279 8302
24 hours a day, 7 days a week

 


We value your call and to ensure that we connect you to the right person who can deal with your enquiry quickly, your call will initially be answered by a simple to follow automated service.

You can also visit us in branch. Use our branch finder tool to locate your nearest Bank of Scotland branch.