Address
Sometimes referred to as a URL. This is the address of the website, web page or resource on the Internet.
Anti Virus
Software installed on a PC to detect and block viruses.
Broadband
An always on high speed connection to the Internet.
Browser
A web browser is a software application used to view web pages.
Cache
Your browser uses a cache to store web pages locally on your computer. This means the next time you want to view these pages, they will be available a lot quicker.
Encryption
The process of scrambling or coding information to protect it from being read by anyone during transmission from one user to another via a network, such as the Internet.
Firewall
A system designed to secure a network or PC from unauthorised access or threatening action from an external source, such as the Internet.
Log-in
The process of accessing a system or service.
Password
Between 6 and 12 characters and a mixture of letters and numbers. This piece of information is required to access Internet Banking.
Search Engine
A tool for sifting and locating specified information stored anywhere on the Internet.
Security Patches
Small software fixes provided by your operating system or browser vendor to resolve security and other issues.
Spam
The practice of sending unsolicited emails to email addresses – an electronic version of junk mail.
Spoofing
Spoofing refers to the practice of making an email appear to have been sent from one source while concealing the true identity of the originator. Spoofing can be used to trick people into disclosing sensitive information such as passwords online. This is also commonly known as phishing.
SSL (Secure Socket Layer)
Provides a secure communications link between a browser and the Bank.
Token
A compact hardware device with a 60 second one time-pass, which entered along with your username and password, allows you to login to Internet Banking.
Token Code
A 6-digit code generated every 60 seconds by your token, which is required along with your username and password to access Internet Banking.
URL
This is the address of a website, web page or resource on the Internet.
Virus
A software program that has been designed to disrupt the operations of a computer. Some viruses can monitor activity on your PC.
