Rates, charges and balance transfers

Credit card interest rates
The current interest rates for your existing credit card are shown on your monthly statement.

Cashback
The amount of cashback you have earned can be found on your monthly statement.

Fees and charges

• Missed / late payment - £12.00
• Returned payment - £12.00
• Exceeding card spending limit - £12.00
• Stopped credit card cheques (excludes lost or stolen cheques) - £10
• Duplicate card statement - £5
• Statement date change - £5
• Foreign currency payment - £10

If you miss a monthly payment, you are in breach of your Credit Card Conditions and use of your card may be suspended. We may contact you regarding this. If you exceed your credit limit, your account will be blocked and you will need to pay the excess amount before, or along with, your next monthly payment.

Please note that missed or late payments will be recorded on your credit file and could affect your future credit rating.

Balance transfers
You can transfer a balance of £100 or more to your Bank of Scotland credit card from another card provider online. If you would like more information on how to make balance transfers online please click here. If you do not currently bank online with us, you can find out more and register here.

Alternatively, you can call us on 08453 00 03 23 (if your card number begins 525302 please dial 0844 8460 598) (Mon-Fri 07:00-00:00 Sat-Sun 08:00-18:00), give us the transfer details (amount, account number and card issuer) and we'll take care of the rest. Once approved the transfer should normally take 1 working day to reach the lender holding your other account. We will only transfer balances within your credit limit, so please check your available credit before transferring a balance.

Balance transfers can be made from most credit and some store cards, excluding other Bank of Scotland or Halifax products. We usually charge a fee for making balance transfers. The amount of the fee will be shown in your Credit Card Conditions.

Changing your credit limit
Your current credit limit is shown on your monthly statement.

We are happy to review your credit limit based on an assessment of your ability to pay the new amount, though you should have held the card for at least 6 months.

You can request a new credit card limit by simply calling us on  08453 00 03 23 (if your card number begins 525302 please dial 08459 645 645) (Mon-Fri 07:00-00:00 Sat-Sun 08:00-18:00).

From time to time your credit limit may be increased automatically. If this happens, you will be advised in writing 30 days before the change is made.  However, should you not wish to benefit from the increase, or want to decrease your credit limit, simply call 08453 00 03 23 (if your card number begins 525302 please dial 08459 645 645) (Mon-Fri 07:00-00:00 Sat-Sun 08:00-18:00).