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Internet Banking Help
This section contains 'Help' content specific to our secure Internet Banking service.
Managing your accounts online
Registering for and signing into the online service, changing your sign in details, managing accounts online, Paper-free banking, transferring money / paying bills online, standing orders, Direct Debits and power of attorney.
Bank accounts
Arranging overdrafts and viewing your bank account online.
Savings
Managing your savings accounts online, including opening and renaming Web saver accounts.
Credit cards
Manage your credit card account using the online service, including paying your credit card online.
Closing accounts
Details of how to close one of your accounts.
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Ordering Travel Money
How to order your foreign currency and travellers cheques online.
Mortgages
You can use the Internet Banking service to view the balance, payment date and the repayment type of your Bank of Scotland Mortgage.
Share Dealing
Managing Share Dealing and ShareBuilder accounts online including how to buy and sell shares online.
Online security
Stay safe online – safeguard your accounts and equipment, and what to do if you receive any suspicious 'phishing scam' emails.
Contact us
Details of our product enquiry telephone numbers and complaints procedure
For questions about Internet Banking, you can email us using the Online Support form. If you'd like to discuss your personal accounts please call us as we cannot respond to these queries by email.