Registration, viewing accounts and updating your details

Registering for the Internet Banking service
Logging in for the first time
Viewing your transactions
Account renewed
Your log in details
Remember my username
Forgotten log in details /  Locked out
Can't log in to the Internet Banking service?
Updating your log in details
Updating your email address
Updating your postal address
Updating your name 

Registering for the Internet Banking service
I have an existing account:
To register for our Internet Banking service with an existing account, just click the ‘Register for Internet Banking' link on our log in page.  You will then need to enter your account details and follow our simple on screen instructions.

I do not have an existing account:
If you don't have any accounts with us, you can register for our service as part of an online product application.

To find out what you can do online, please check out our online demo.

Logging in for the first time
Once you’ve received your username you’ll be ready to start using internet banking. To get started just follow the simple steps below:

Step 1:
Go to www.bankofscotland.co.uk/online to log into digital banking.

Step 2:
Enter your username and chosen password.

Step 3:
Choose your memorable information.

Why not view our demo of how to sign in before you try it yourself.

If you have any problems logging in, or you've lost your new log in details, just call our helpdesk on 08456 02 00 00 (24 hours). 

Viewing your recent transactions
To view your bank account or savings account recent transactions, log into the online service, and select the product you wish to view from 'Your accounts'.  Your recent transactions will then be displayed.

To view your credit card recent transactions, log into the Internet Banking service and select your card from ‘Your accounts’.

If you have an eligible account you can register for our Paper-free service where you can view your statements securely online for up to 6 years.

Your log in details
Your username, password and memorable information are collectively referred to as your 'log in' details. You'll use these whenever you log into your accounts, so never tell them to anybody else.

You can change your password and memorable information at any time. The 'Updating your log in details' section below tells you how to do this. If you suspect anybody else knows them, change them immediately!
 
Our online demo shows you how to log in.

Don't fall foul of the latest 'Phishing scam' emails – these claim to be from your bank, and may look very convincing, asking you to supply your log in details.  We would NEVER email you asking for your log in details, so don't respond to them. Read more about phishing scam emails here.

If you ever suspect your log in details have been compromised, call our helpdesk immediately on 08456 02 00 00 (24 hours).

Remember my username
You can make logging in even easier by ticking the 'Remember my username' box on the log in page.

If you choose this, when you log in your computer will automatically show your username, and you only need to enter your password and memorable information. This feature does not make your online access any less secure, but it should only be used on your own personal computer. For more information, read our 'How we remember your username' page.

Forgotten log in details / locked out
If you forget any of your log in details or become locked out, you can reset your online access by clicking  either ‘Forgotten your password?’,  ‘Forgotten your user name?’ or ‘Having problems logging in?’ on the log in page.

We’ll then collect some additional information from you to confirm your identity and ask you to call us to answer a few security questions. You will receive a letter within 5 working days with full details of how to access your Internet Banking service.

Will I get the same username if I click 'Forgotten your username?'

The first time you select 'Forgotten your username' you'll be presented with a username which will work with your existing password and memorable information.  Any further requests for a username reminder will generate the same username on the screen.

Can't log in to the Internet Banking service?
At certain times the online banking service is not available due to essential system maintenance.

During such times when you cannot access the online service you can call our online helpdesk on 0845 602 00 00 - they will be happy to assist you with any urgent queries.

We’re sorry for any inconvenience. We will reinstate the service as soon as possible. Thank you for your patience.

Changing your password
You can change your password at any time from within the Internet Banking service. From 'Your accounts' select 'Change details' then under the heading 'Log in details' select the 'Change password' link.

Choose something memorable known only to you. Don't share it with anyone else or write it down. It's good practice to change your password regularly, even if you think nobody else knows it.

Changing your memorable information
You can change your memorable information at any time from within the Internet Banking service. From 'Your accounts' select 'Change details' then under the heading 'Log in details' select 'Change memorable information'.

Choose something memorable known only to you. Don't share it with anyone else or write it down. It's good practice to change your memorable information regularly, even if you think nobody else knows it.

Updating your email address
To update your email address, from 'Your accounts' select 'Change details' then under the heading 'Your email address' select the 'Change email address' link.

Our demo shows you how to change your details.

Updating your marketing preferences

You can change your marketing preferences at any time from within the Internet Banking service.  From ‘Your accounts’ select ‘Change details’ then under the heading ‘My marketing preferences’ click on the ‘Change preferences’ link. Choose how you would like to be contacted with information about our products and services.  

Updating your address
To update your address, complete the Change of address form and post it back to us.

If you’re an Internet Banking user, a link to this form is also available online by selecting ‘Change details’ from the ‘Your accounts’ page and then ‘Change address’.

Updating your name
To update your name, complete the Change of name form and post it back to us.  You will need to provide your original name-change documentation (Marriage Certificate, Deed Poll, etc). 

You can also take the completed form and change-name documentation to your nearest branch.

Once you've completed the form, please post back (stamp required) to:

Halifax PO Box 548 Leeds LS1 1WU