Faster Payments

Making a Quick Transfer

You can use this facility to transfer funds between your current and savings accounts simply and immediately from our “Make a Quick Transfer” link. 

Making a payment to a new recipient

Setting up a new recipient on Online Banking is quick and easy. You only need to enter the recipient name and account number. 

Paying your bills or credit cards

To manage your bills and credit card payments online you just need to add your billing company details and make a payment as normal. 

The UK Payments Administration provides a sort code checker tool.

Direct Debits

Direct Debits need to be created by the company you are paying, but you can view them through our Online Banking service. If you want to change or cancel any of your Direct Debits you will need to contact the billing company so they cancel it from their end too. 

Standing orders

You can set up standing orders easily through Online Banking or call us on 08457 21 31 41 and set one up in minutes. Simply add the recipient details, the amount you want to pay, the frequency and date of the first payment. You will be able to view, add, change or delete any of your standing orders whenever you want. Standing orders are a good way to save regularly from your current account and are an easy way to grow your savings. They’re also a useful way to pay your credit card bills or for any other type of regular payment. 

When making a payment choose whether to pay as soon as possible or on a future date.

If you choose as soon as possible, we'll check to see if the sort code you are sending your payment to is Faster Payment enabled, and if it is, the payment should be completed within 2 hours.  If the person or company you are paying isn't able to receive Faster Payments, you won't be able to make the payment online.

For more information, please see the list of Frequently Asked Questions.  You can also use the sort code checker tool on the UK Payments Website to find out if the account you are paying to is Faster Payments enabled.   

Check the table below to see what limits apply to each type of payment and when the recipient will receive them.

Faster Payments frequently asked questions

Remember you can also use our Internet Banking demo to see how to make payments within the Internet Banking service.

*Most Faster Payments will be received by the beneficiary within 2 hours, but you should allow up to close of business the next working day. 

**Websaver limit only

Faster Payments Service

Are all payments sent by Faster Payments Service?

All payments will be sent using Faster Payments Service and will leave the account immediately.  In most cases the cleared money will be available on the recipient's bank account within 2 hours, but it can sometimes take up to close of business the next working day.

The bank account that you are sending the money to will need to be able to accept Faster Payments. You can check if the sort code accepts Faster Payments by using the sort code checker tool on the UK Payments website.

What about regular payments I receive from other people, will they be faster?

Regular payments you receive from other people will be faster, provided the sending bank is part of the Faster Payments Service and can send Faster Payments. 

How long does it take to transfer money between my accounts?

Transfers made between your own personal accounts will be made right away or you can choose a future date.

What if I have made a payment to the wrong account?

If you have made a payment to the wrong account details, or if you have made a payment using incorrect account information, please check if the payment has been returned to your account. If so, please resend the payment with the correct details. If the money hasn’t been returned, you will need to contact the recipient’s bank directly to arrange repayment. If you’re not able to contact the beneficiary directly, please call our Helpdesk on 08457 21 31 41. 

Please be aware that if the account details for your recipient were incorrect when you set up the payment, we may not be able to help you and you will need to contact the bank you made the payment to. 

Please call our Helpdesk on 08457 21 31 41 (+44 131 339 2573 from overseas), 24 hours a day, 7 days a week.

The Payment Services Directive and the Payment Services Regulations 2009

What are the Payment Services Directive and the Payment Services Regulations 2009?

The Payment Services Directive is a European Union legislation which supports a Single European Payment Area (SEPA). This means that cross-border euro payments can be made as efficiently as within national borders. The legislation has been implemented in the UK by the Payment Services Regulations 2009.

What do the Payment Services Regulations 2009 mean to me?

The majority of payments you send from the 7th November 2011 will arrive by the next working day, where as previously, payments often took up to 4 days. Some payments will remain unaffected. These include those executed wholly in cash, cheques and other paper based transactions such as banker's drafts. For more information you can also visit the FSA website.

Who are SEPA member states?

The Payment Services Directive (PSD) covers all payment accounts within the Single European Payments Area (SEPA). SEPA consists of those countries who are members of the European Economic Area plus Monoco and Switzerland.