Update your address

If you are registered for Telephone Banking, call us and we can make the change straight away.

Call us on 08457 21 32 41

To call us from abroad or if you prefer not to use our 0845 number, you can also call us on +44 131 339 2573.

In branch

If you would prefer to visit us in branch, you need to bring one government issued document and one additional supporting document to confirm your details.
Please refer to the personal information and your identity leaflet (pdf) for details of which documents are acceptable.

Write to us

You’ll need to complete our change of address form, sign it (For joint accounts, you both need to sign) and post the form to:

Bank of Scotland
PO Box 23581
Edinburgh
EH1 1WH.

Please don't forget to sign the form as we can't carry out your request without a signature. We use the signature to verify your identity against signatures we hold for you - if we can't match these, we'll need to write to you.

Returned forms will be processed within 7 working days from receipt.

This change of address form should only be used for bank accounts, savings, credit cards (Principal card holder only), mortgages, secured Loans and personal Loans.
Offshore Banking must be advised directly of any changes to Currency Accounts.
For Insurance, you will still need to contact the Insurance company directly as your failure to do so could affect your insurance cover.