Making a Bank of Scotland Home Insurance claim.

We know that having to make a claim on your home insurance can be a stressful time so we want to make it as easy as possible.

To register a claim you need to give us a call on one of the numbers below. When you call you will need to have with you:

  • Your policy number
  • Full details of your claim
  • Any quotes you have received to put right the damage

Remember to have your policy number to hand as this will decide which number you call.

Policies starting with the prefix HIA – 0845 604 6535
Policies starting with the prefix HDA –  please see your policy schedule
All other policies – 0845 602 6827

Home emergency claim
To make a claim on your home emergency cover please call us on the numbers below:
Policies starting with the prefix HIA – 0845 602 7296
Policies starting with the prefix HDA – 0845 078 3858
All other policies – 0845 602 7307

Legal expenses claim
To make a claim on your legal expenses cover please call us on the numbers below:
Policies starting with the prefix HIA – 0800 028 0732
Policies starting with the prefix HDA – 0800 028 0870
All other policies – 0845 602 7309

If you have a Halifax Home Insurance policy you will find all the claims information you will need on the Halifax website.