From 13 November 2014, we will no longer offer stand-alone protection products, e.g. life cover, critical illness cover, lifetime cover and income protection.
Our research tells us that customers value protection advice most when taking out a mortgage or extending their borrowing. As such, we will be introducing protection advice solely to customers that take out a mortgage or extend their borrowing with us from early 2015. Until that time, there will be a period where we are unable to offer protection advice to customers. Find out more about the changes to our Protection product (PDF).
In 2013, our industry regulator the Financial Conduct Authority (FCA), completed an investigation into the reward schemes we offered our branch based financial advisers, for advising customers on investment and protection products.
As a result of the investigation, we are now undertaking a review of investment and protection products purchased through our financial advisers.