Existing branch investment customers


Managing your investments

If you would like information about your investment plan, to make a top up, withdrawal, close your account or change your personal details, just call 0345 835 7375 (lines are open Mon-Fri 8am-6pm and Sat 9am-12:30pm). This will put you through to the HBOS Investment Fund Managers and Scottish Widows Unit Trust Managers customer administration team, who will be able to help you. Both companies are part of the same group as Bank of Scotland.

You can find important information and documentation about your investment, such as Annual and Interim Reports, Key Investor Information Documents (KIIDs), Supplementary Investor Information Documents (SIIDs) and Prospectuses, on the Scottish Widows website.


Important changes to investment advice

In January 2013, the Financial Conduct Authority, who regulate the UK financial services industry, made changes to the way financial advice is paid for. This was known as the Retail Distribution Review (RDR), and meant that charges for advice have to be clearly separated from other charges and paid before an investment is made. In some cases, advisors may charge fees for providing advice even if customers don’t go ahead with the investment.

What the changes mean for you

We asked our customers how they would feel about being charged a separate fee for advice, and most of them told us that they wouldn’t want this, so we decided to stop offering financial advice in our branches.

This doesn’t affect your existing investments and how they are managed. We will still provide you with information about your investments and their performance, but we won’t be able to give you advice about your investments in the future. 

Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.

Understand the risks

Please remember that the value of an investment and the income from it can go down as well as up and you may get back less than you invested.

If you are in any doubt about making your own investment decisions we recommend you seek advice from a suitably qualified financial adviser.

Important investment information

In 2013, our industry regulator the Financial Conduct Authority (FCA), completed an investigation into the reward schemes we offered our branch based financial advisers, for advising customers on investment and protection products.

As a result of the investigation, we are now undertaking a review of investment and protection products purchased through our financial advisers.

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