- > About Online
Welcome to our Internet Banking service
Log into Internet Banking to access your personal accounts
You can also register for Internet Banking from the log in page.
If you have any problems using or registering for Internet Banking, please call the Internet Banking Helpdesk on
0845 602 00 00. Lines are open 24 hours a day, 7 days a week.
Business users should continue to access their accounts through the Business Internet Banking service.
For the attention of Private Banking clients who use a token
We have now completed the changes to how you access your accounts online.
To access your personal accounts, you no longer need to use a token. Use the ‘Log in to Internet Banking’ button on this page.
For any other accounts, such as Trust, Partnership or Charity accounts please use your new token to log in to the new Business Internet Banking service.
If you are not registered for the new personal Internet Banking service or you have any problems logging in please contact the Online Helpdesk specific to your account type:
Personal accounts - 0845 602 00 00 (Lines open 24 hours a day, 7 days a week).
Other accounts - 0845 300 29 24 (Lines open 7am - 8pm Monday to Friday and 9am - 2pm Saturday).
Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised and regulated by the Financial Services Authority except for lending for which we are licensed by the Office of Fair Trading.