Security centre

Online Security

At Bank of Scotland we are committed to making your internet banking experience as safe as possible. We use the latest online security measures to protect your money, your personal details and your privacy.

We are also supporting the Get Safe Online campaign against social engineering fraud. Learn about social engineering or view the Get Safe Online tips to protect yourself.

What you can do

We are constantly looking at ways to improve online security. But that is only half the story, as there are a number of things you can do to protect yourself.


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What we are doing

We also use leading edge technologies to ensure your safety when banking online with us. We give you peace of mind with our online fraud guarantee.


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Common Threats

The threat from internet fraudsters is continually evolving. The best way to tackle these threats is to ensure you are always aware of them and how they work.

Phishing Scams
Suspicious Calls
Social Engineering

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Latest Security Info

Keep up to date with the latest security news and initiatives. Remember to visit these pages regularly for helpful information about staying safe online.

We have changed the way you sign in.


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Contact us to report suspected online fraud

If you suspect that you have been a victim of online fraud please contact us on 0345 602 0000, 24 hours a day, 7 days a week.
If you’re calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0) 113 279 8302.
Customers who are overseas or who have hearing difficulties or speech impairments should visit our contact us page for further information

Lost or stolen debit or credit card

You can report your card lost or stolen if you are registered for Internet Banking. Simply log in and complete our online form.

Or, phone us on 0800 0 288 335 (Lines open 24 hours a day, 7 days a week). If you are calling from abroad, you can call us on +44 (0) 131 454 1605.