At Bank of Scotland we are committed to making your internet banking experience as safe as possible. We use the latest online security measures to protect your money, your personal details and your privacy.
Contact us to report suspected online fraud
If you suspect that you have been a victim of online fraud please contact us on 08456 02 00 00, 24 hours a day, 7 days a week.
If you’re calling from abroad or would prefer not to use the 0845 number, you can call us on +44 (0) 113 279 8302.
Customers who are overseas or who have hearing difficulties or speech impairments should visit our contact us page for further information
Lost or stolen debit or credit card
Report your card lost or stolen if you are registered for Internet Banking.
Simply log in and fill in our online form. You can do this by clicking on ’Lost or stolen cards’ located under the your account tools menu on Your accounts.
Or, phone us on 0845 300 0344 (Lines open 24 hours a day, 7 days a week). If you are calling from abroad or would prefer not to use the 0845 number, you can call us on +44 (0) 131 454 1605.