Travel Money

  1. If you are registered for Internet Banking, log in to find out our rates
  2. Order your money using our simple online form
  3. Choose to have your money delivered to your home or local branch for free.

 Log in to Internet Banking to order

See our Internet Banking Travel Money quick guide


Benefits & features

Travel money at a glance
0% commission on all foreign currencies and travellers cheques.
0% commission on buy backs.
Free delivery to your home address and local branch.

Important information about Travel Money

There is a minimum order limit of £100 and a maximum order limit of £3,000 per order. You can place multiple orders using your current account to pay for them, providing each one is not worth more than £3,000 Sterling.

Deliveries to your home address or Bank of Scotland branch are completely free of charge.

We can only deliver to the British mainland and Northern Ireland. Deliveries can be to the customer’s home address or their local branch.

Home delivery orders will be sent by Royal Mail special delivery and are subject to Royal Mail’s special delivery conditions (copies available from Royal Mail upon request). Different timescales may apply to Scotland and Northern Ireland. We may not be able to guarantee deliveries to certain remote areas within the United Kingdom.

Next day delivery cut off times apply to working days, i.e. Monday to Friday and excludes Saturday, Sunday, bank and public holidays. Where Monday is a bank holiday your order will be delivered on the next working day.

Orders confirmed before 3pm Monday-Friday can be collected after 1pm from your branch the next working day. These timescales may differ if your chosen delivery branch is not open standard hours every weekday. Please check when placing your order .

Orders confirmed before 3pm Monday-Friday for home delivery will be delivered by 1pm the next working day.

Orders confirmed after 3pm on a working day, or orders on a day that isn’t a working day (e.g. Saturday/Sunday and Bank Holidays) will be available on the second working day from the date of order. For example, if you order on a Saturday, the money will be available on Tuesday.

Any orders that haven’t been collected (from your chosen branch) after 10 working days from the delivery date you chose will be cancelled and returned to the processing centre. You’ll receive a refund based on the buy-back exchange rate for that day. Cancelled and reduced orders will also be refunded at the buy-back exchange rate of that day. This means you will usually receive back less than you originally paid.

Orders are commission free.

The Internet Banking service is generally available 24 hours a day, 365 days a year. There may be periods when it isn’t available because of routine maintenance.

Using Bank of Scotland Visa debit and Cashpoint cards abroad

Fees will apply when using your Bank of Scotland Visa debit and Cashpoint cards abroad and these will depend on the type of account you hold. When you use your debit card to pay for goods and services, or your debit card or Cashpoint card to withdraw cash at cash machines, we will charge both a transaction fee and a foreign exchange fee. For further details of these, please refer to the Banking Charges guide or the Reward Payment, Interest and Account fees guide.

More information about Travellers Cheques

Travellers cheques
American Express® Travellers cheques and services are also available:
Currencies available
Pounds sterling
US dollars
Euros
Japanese yen
Canadian dollars
Australian dollars
Services available
American Express® Travellers Cheques offer the convenience and security you need when you're abroad:
24 hour Worldwide Refund Service. Replacement travellers cheques are usually sent to you within 24 hours, wherever you are.
24 hour American Express® Helpline. If you need help while you're away, details are in your travellers cheque wallet.
American Express® Call Before You Go Service. Simply call 0800 52 13 13 to receive information on where best to cash your cheques for free and to get help and advice when you're away.
Full details of arrangements in case of lost or stolen travellers cheques are provided with your orders.
All travellers' cheques must be signed in the top left hand corner immediately upon receipt to comply with the American Express® purchase agreement included with your traveller's cheques.

Compare terms for the different order options


Online Banking Debit / credit card4 Branch
Home delivery fee Free Free
Free
Next day delivery cut off time1 Order by 3pm
Order by 3pm Order by 3pm
Branch - available for collection2 After 1pm
After 1pm After 1pm
ID required for branch collection The card or passbook from your account must be produced. If your account doesn't have either of these, one form of photographic ID must be produced e.g. an EU passport or driving licence One form of photographic ID e.g an EU passport or driving licence, together with the debit/credit card used to place your order The card or passbook from your account must be produced. If your account doesn't have either of these, one form of photographic ID must be produced e.g. an EU passport or driving licence
Home delivery – delivered by Royal Mail special delivery3 Before 1pm Before 1pm Before 1pm
Advance orders Not available You can order up to 14 days in advance Not available
Minimum order amount £100 £50 none
Maximum order amount £3,000 £2,500 (the maximum overall order limit over a 60 day period is £3,000) £7,500
Card handling fee Not applicable 1.5% for all credit cards - min £4, max £15 Not applicable
Cash advance fee Not applicable Check with your card issuer. No fee for using Halifax debit cards Not applicable

1 Next day delivery cut off times apply to working days, i.e. Monday to Friday and excludes Saturday, Sunday, bank and public holidays. Where Monday is a bank holiday your order will be delivered on the next working day.

2 Different delivery timescales may apply to Scotland and Northern Ireland. We may not be able to guarantee next working day delivery to certain remote areas within the United Kingdom, or to branches which are not open standard hours every weekday. Please check when placing your order.

3 Different delivery timescales may apply to Scotland and Northern Ireland. We may not be able to guarantee next working day delivery to certain remote areas within the United Kingdom. Please check when placing your order. We can only deliver to the British mainland and Northern Ireland and it must be to the cardholder’s billing address.

4 The debit/credit card order service is administered by Travelex on behalf of Bank of Scotland. Travelex may monitor and record phone calls to help provide a high level of service. Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.

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Alternatively, you can order Travel Money using a debit/credit card by calling 0345 246 00 06 (lines open Mon-Fri 8am-10pm and Sat-Sun 10am-8pm), or in branch.

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