To protect your online security we may call you to confirm your account activity is genuine. If we can’t get in touch with you we might not be able to process your requests. It’s therefore essential that we have your most up-to-date phone numbers.
Please take a few moments to confirm that your phone numbers are correct:
If your details are incorrect, select ‘Change your contact details’ and follow the on screen instructions.
Please provide as many numbers as possible as it is important that we are able to contact you.
If you do not supply us with a number you may be unable to use parts of the online service such as setting up new recipients.
Log in to Internet Banking , select ‘Your profile' from the menu bar at the top of the page and choose ‘Change my details’.
You will then be able to give us up to three different phone numbers. If you have provided a mobile number, a confirmation text message will be sent to you after you have updated them.
For security reasons, we're only able to call you on numbers we already hold. New phone numbers entered will take two days to become active. If we don't hold any other numbers for you that you can use, you'll be directed to our phone support team who'll be able to assist you.
If you have an international phone, you'll need to:
If you have a UK mobile, please check with your service provider that your phone will work and that your network can receive calls overseas.
You can update your phone numbers, and add new ones online, by selecting 'Change details' from the 'Your accounts' page (see "How do I update my details" above). If you have provided a mobile number, a confirmation text message will be sent to you after you have updated them.