Internet Banking is a safe, simple and convenient way to stay in control of your money.
We guarantee to refund your money (including charges and interest that you’ve paid or not received as a result) in the unlikely event that you experience fraud with our Internet Banking service. We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our online banking services carefully.
If you've been grossly negligent, we will not refund any money taken from your account before you have told us your Security Details have been lost, stolen or could be misused.
We won't give you a refund if you have acted fraudulently.
For further guidance on using our online banking services;
Get local face-to-face support that'll help you with digital skills and financial education. You don’t need to be technically minded and classes are tailored to beginners.
Not registered for Internet Banking?
If you can’t find the help you need or would prefer to speak to someone, please call us on 0345 602 0000. Don’t want to use our 0345 number? Call us on 0113 279 8302. If you need to call us from outside the UK please call us on +44 (0) 113 279 8302
Already registered? To get help with Internet Banking, log in then select help and support.