Stay up to date with mobile app notifications

Helping you stay in control

You can now activate Account Alerts using our Mobile Banking app and we’ll send you notifications based on your account activity, including:

  • Outgoing payments - regular payments leaving your account
  • Incoming payments - when money has been paid in
  • Spending summary - a weekly summary of your debit card spending

Download our Mobile Banking app to use this service.

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How to activate mobile notifications

Step 1

In the Mobile Banking app, choose ‘Settings and Info’ from the main menu at the top right of your screen.

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Step 2

Select ‘Notifications’ in the ‘Settings and Info’ menu.

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Step 3

To activate Account Alerts, ensure the toggle is turned to green.

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Some important things to bear in mind:

  • To receive notifications, you’ll have to have to have data enabled. This also means that when you’re abroad, you’ll only receive notifications if you have roaming enabled, or when you connect to Wi-Fi. Your mobile network may charge you for roaming services, so please check with them.
  • If you decide you no longer want to receive notifications, you can switch some or all of them off in the app. We’ll send you the notifications you’ve chosen to  activate and we might occasionally send you service information. We won’t use notifications for marketing messages.
  • If you delete and reinstall the app, or switch to a different device, you’ll need to enable notifications again.

Mobile notifications - frequently asked questions

App notifications (also known as push notifications) are messages that appear on your mobile device. You do not have to be logged into your banking app to see them. You can customise your notification preferences in your mobile app settings.

To activate app notifications, go to the Main Menu at the top right of your mobile banking app. Under Settings and Info, choose Notifications, and then select which alerts you would like to activate.

Main Menu > Settings and Info > Notifications

You will receive the notifications that you choose to activate. These messages will relate only to your banking activity and will not be used for marketing purposes. The Notifications preference page within the app will provide detail of the notifications available. 

Main Menu > Settings and Info > Notifications

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