Service availability

If you’re experiencing problems with one of our services you can check if we know about any issues, or if we have any planned maintenance. If you’re still having issues with one of our services, you should contact us.

When our services are running normally there could be isolated issues, for example, a single ATM not working or a minor disruption to Internet Banking in the early hours of Sunday morning, when we often carry out maintenance. We apologise for any inconvenience this may cause.

Internet Banking


We’re carrying out some essential maintenance and the following services won’t be available from 12:30am to 5am BST on Sunday 24th June:

• View account balances
• Make transfers between accounts, pay bills or make UK & International payments
• Set up, change or cancel payments
• Set up, change or cancel standing orders or direct debits
• Apply for new accounts or upgrades
• Apply for or change an overdraft

All other services are unaffected and your debit and credit cards will work as normal.

We’re sorry for any inconvenience and thank you for your patience.

Mobile App


We’re carrying out some essential maintenance and the following services won’t be available from 12:30am to 5am BST on Sunday 24th June:

• View account balances
• Make transfers between accounts, pay bills or make UK & International payments
• Set up, change or cancel payments
• Set up, change or cancel standing orders or direct debits
• Apply for new accounts or upgrades
• Apply for or change an overdraft

All other services are unaffected and your debit and credit cards will work as normal.

We’re sorry for any inconvenience and thank you for your patience.

Tablet App


We’re carrying out some essential maintenance and the following services won’t be available from 12:30am to 5am BST on Sunday 24th June:

• View account balances
• Make transfers between accounts, pay bills or make UK & International payments
• Set up, change or cancel payments
• Set up, change or cancel standing orders or direct debits
• Apply for new accounts or upgrades
• Apply for or change an overdraft

All other services are unaffected and your debit and credit cards will work as normal.

We’re sorry for any inconvenience and thank you for your patience.

ATMs


  • This service is working normally.
  • There is no planned maintenance.

Debit cards


  • This service is working normally.
  • There is no planned maintenance.

Credit cards


  • This service is working normally.
  • There is no planned maintenance.