Your online statement makes it easy to stay organised and get a clear picture of your balance. Select ‘view statement’ on the relevant account from your homepage to see your current balance, available funds and transaction history.
By clicking on a transaction, you can see where, how and when it was made. You can also see pending card transactions and paid-in cheques being processed, or search for a transaction from several years ago.
It’s easy to forget what you have spent and where. To help you remember, select any transaction to see useful information such as the type of shop, location and how you made the payment.
We explain what each transaction means.
If you do not recognise the transaction, or need more support, just select ‘I need more help to identify a transaction’.
Life is full of surprises, but how much is coming out of your account shouldn’t be one of them.
To keep on top of things, regularly use ‘View pending transactions’ to reveal any paid-in cheques being processed and recent card transactions that have not yet been taken from your account balance. Please note, to help you manage your money, pending card transactions are deducted from your ‘available funds’ – a figure which includes any planned overdraft. Pending transactions will also show some contactless transactions, although most will appear directly on your statement within a few days.
If you are looking for a particular transaction, save yourself time by using the handy search tool to find any transaction over a 3 month period. You can search by date, description, amount or the type of transaction.
In case you ever need a copy of your statement, you can export, print, download a PDF and order a paper statement by using the ‘Statement Options’ menu at the top of your statement.