Internet Banking just got better

Your new Internet Banking is here. With a simpler design enhanced for your mobile device and quicker access to the things you do the most, we’re sure you’ll find online banking easier than ever.

The changes at a glance

Image of different screen sizes

  • A fresh new design makes it easier to discover new features and helps you find the things you do most often.
  • The new ‘more actions’ button provides you with quick access to tasks like managing Direct Debits and setting up standing orders.
  • View your full available balance and make payments and transfers directly from your Internet Banking homepage.
  • Designed to be easier to use on touch screen devices.

The changes in detail

Check balance and view transactions

There is more information on your new Internet Banking homepage, which shows your full available balance including any overdraft facility.

Click on the ‘view statement’ button for access to your transaction history. Once there, you can search for a transaction with a handy link on the top of the page. Use more actions for access to your Internet Banking account features, such as standing orders and Direct Debits. The rest of your statement will look very familiar.

Image showing how to view your statement in Internet Banking

Make payments to friends and family, or pay bills and companies

As well as being able to make quick transfers between your accounts, you can make payments to people or companies you’ve paid before from the homepage.

You will see a list of all your existing payees, and you can schedule a payment from any of your accounts. Then simply enter the payment amount and click 'Continue'.

Image showing how to Pay an existing customer in Internet Banking

Manage regular payments and Direct Debits

Use the new ‘more actions’ button to access your Direct Debits and standing orders directly from the homepage.

The ‘more actions’ button also gives you quick access to more of your Internet Banking features and account information.

Image showing how to manage regular payments in Internet Banking

Banking on a mobile device

The new design will adapt to fit the screen you are using, for a better experience on touch screen devices.

There will be no changes to our latest Bank of Scotland Android and iPhone Mobile Banking apps.

Image showing how to Bank using a mobile or tablet device

Find new products and services

You can find more information about our products and services on the left of the account summary page.

We have grouped products into sections to make it easier to find a product that meets your needs, with our featured products towards the top.

For more information view our frequently asked questions.

  1. What is changing?

    A fresh new look and simpler navigation will make it easier to find the things you do most often and discover features you may not have used before.

    You will also notice larger buttons that make Internet Banking simpler to use on a touch screen device.

    You can make quick transfers between your accounts and pay existing recipients, all from your Internet Banking homepage.

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  2. Why the change?

    We are always looking for ways to improve your Internet Banking experience.

    With the increasing popularity of touch screen devices and a growing list of new Internet Banking functions, the time is right to refresh the design.

    Internet Banking is based on feedback from our customers, we’re always keen to hear what you think. If you have a comment or question look for the feedback button at the top of the new Internet Banking homepage.

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  3. When is the change happening?

    We are giving all customers plenty of notice of the change followed by a period where you can be one of the first to move to the new design.

    All customers will be moved over to the new design in the weeks following the launch. We will let you know when this has happened.

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  4. What does it look like?

    Take a look at our overview and watch the video to get a first look at the new look Internet Banking.

    When you log in to new look Internet Banking you’ll see a short tour to help you find your way around.

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  5. What will stay the same?

    The design of Internet Banking is changing, but:

    • Your personal log in details will stay the same
    • You will recognise your accounts in a familiar place on the homepage
    • You will still be protected by the latest security measures
    • You will carry out your day-to-day banking tasks in a familiar way.

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  6. Will the changes affect how I log in?

    The design of the log in page will change, but your personal log in details will not be affected.

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  7. Is the app changing?

    No, these changes won’t affect our latest Android and iPhone Mobile Banking apps.

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  8. Will these changes affect Business Internet Banking?

    We are working on a similar change for Business Internet Banking. If you use this service we will let you know nearer to launch. In the meantime please continue to use Business Internet Banking in the same way you do now.

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  9. Where can I get help?

    Once you have moved over to the new design, you will have access to tutorials and other support material to help you find your way around.

    If you are having problems and can’t find the answers you need in our Help centre, you can always contact us.

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