You can request a replacement card or new PIN if:
Your replacement card or PIN will be sent securely by post within 3-5 working days. Contactless enabled cards will be sent for all eligible accounts.
Lost or stolen card? Report your card as lost or stolen and request a replacement PIN.
You can request a replacement card or PIN if you are registered for Internet Banking. Simply log in and complete our online form, or find it in the menu of your Bank of Scotland Mobile Banking app.
Alternatively, you can call us to request a replacement:
Or, if you’d prefer, you can visit your nearest branch.
Please note that for security purposes, we cannot provide your PIN details over the phone.