We want all of our customers to have an excellent service. So, you can expect the same access, facilities and treatment as anyone else - and whatever is easiest for you.
We do lots of things to make sure this happens. Most of our branches are open plan so it's easy to get in and out, and to move around inside. Most of them also have a reception desk. You can sit down and speak to us about what we can do for you. Our staff will be able to answer your questions and help as best we can.
If you have a hearing or speech impairment, you can also contact us by Next Generation Text (NGT) or Textphone. Go to How to complain for more details on all options.