If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Glossary of Terms

We’re changing the way we describe some banking services

Over the next few months, the words we use to describe some of our banking fees and services will change. So for example, instead of “Planned overdraft”, we’ll say “Arranged overdraft”, and “Sterling” will become “Pounds”.
The way we provide these services will not change and the fees we charge will stay the same – only the wording will change and will apply to all our UK personal current accounts.

We’re making these changes to meet with European regulations that require all banks to use common descriptions for the banking services people use most. These requirements come into effect on 31st October, but you’ll start to see the new terms from 12th July on our website, in our terms and conditions and in our communications to you.

You can find a full list of the new descriptions in the Glossary of Terms document.

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.