Help and Information

Find out about all the useful features and helpful information to assist you in getting the most out of your Bank of Scotland current account.

Do you need to speak to us?

Just call us on 0345 721 3141. Lines are open 7am to 11pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.

Debit cards

Discover more about debit cards such as:

And help if you have a payment dispute on your Bank of Scotland debit card.

Reporting a lost or stolen card

You can report your lost or stolen card if you are registered for Internet Banking. Simply log in and complete our online form.

Or, call us on 0800 0 288 335, lines open 24 hours a day. We’ll cancel the card and send a replacement. If you're calling from abroad, you can call us on +44 (0) 131 454 1605.

Glossary of terms

View our glossary of standard terminology for current account services (PDF)

Save the change®*

We’ve come up with an easy way to turn your leftover change into bigger savings. Register today and save your pennies when you spend with Save the Change®.

Fees and charges

Our guide to all fees and charges relating to your current account.

Mobile alerts

Our mobile alerts service offers a simple way to stay on top of your finances without even having to think about it.

General bank account enquiries

Find out how to order a replacement debit card or PIN, register for Internet Banking and download our Mobile Banking app and a whole lot more.

Everyday Offers

Earn up to 15% cashback with Everyday Offers and the chance to win one of your purchases back up to the value of £500 on a monthly basis with ‘It's on Us’.

Ultimate Reward Current Account common enquiries

Key information for existing customers on the benefits of your Ultimate Reward Current Account.

Information on some of our Added Value Account benefits

Important changes from 6 April 2016

The government is introducing a tax-free Personal Savings Allowance on the interest you earn on your savings and interest paying bank accounts.

More about Personal Savings Allowance