Card Loss Assistance gives you a 24/7 helpline to report lost or stolen cards and sort out replacements in just one call. It provides assistance for you and your family living with you. You can also securely register passport and driving licence numbers, for you and your family, with Citymain Administrators Ltd for easy access should you lose them. Please note contact in relation to this service can only be made by the account holder.
To register your cards and documents or report a lost or stolen card call Membership Services on one of the following numbers (lines open Monday to Friday, 8am-8pm and Saturdays, 9am-5pm):
Or you can use the Account Benefits tab in your Internet Banking to access the Card Loss Assistance website, provided by Citymain Administrators Ltd.
If you have an account with us, which isn’t a Premier, Platinum, Gold or Silver account, and your card has been lost or stolen, find out how to report your card.