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If you’re an Ultimate Reward Current Account customer, please read our FAQs (PDF, 145KB) for more information about the travel insurance which comes with your account and COVID-19. You can also visit our payment disputes page, for help if your travel has been disrupted.
AA Breakdown Family Cover is provided by Automobile Association Developments Limited (trading as AA Breakdown Services).
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Key exclusionsDoes not include AA National Recovery, which would recover you / eligible family members to any single UK destination of choice. Under this cover if it is not possible to fix the vehicle at the roadside, you or your eligible family member will be recovered to a local repairer or the AA’s choice or a destination of the covered person’s choice provided it is no further |
You or an eligible family member can make a claim with the AA by calling 03451 24 14 01
Mobile Phone Insurance is arranged through Lifestyle Services Group Limited with a single insurance provider Assurant General Insurance Limited.
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You can register your mobile phone details with us if you’re registered for Internet Banking or by calling 03451 24 14 01.
You can raise a claim with us if you’re registered for Internet Banking or by calling 03451 24 14 01.
If your phone is lost or stolen, you must notify the police and your airtime provider as soon as possible. Not taking these actions could result in your claim being declined.
You will be asked the following information so make sure you have it ready:
Instructions for registering your phone or raising a claim online:
Home emergency cover is provided by AXA Assistance and is underwritten by Inter Partner Assistance SA (IPA).
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You can raise a claim by calling 03451 24 14 01.
Not taking these actions could result in your claim being declined:
Administered by AWP Assistance UK Ltd (trading as Allianz Assistance) and underwritten by AWP P&C SA.
Please be aware pre-existing medical conditions are not covered under this policy. If you are looking for the online self-assessment medical screening link, this is currently unavailable. To understand if you or anyone to be covered under the policy have any conditions that could impact your cover, please call us on 03451 24 14 01 (Lines open Monday-Saturday 8am-8pm, Sunday 9am-5pm).
If your cover needs extending, an additional premium may apply.
Important information
Pre existing medical conditions aren’t covered under this policy, unless they are agreed with the insurer first. An additional premium may apply. If this affects you contact Allianz Assistance directly to find out more.
If you have a serious or life threatening pre existing medical condition, the Money and Pensions Service (MaPS) has launched a new directory listing firms which could offer travel insurance for you. For more information access this directory here or phone MaPS on 0800 138 7777 (Mon – Fri 8am to 6pm). If this is relevant to you, please consider whether the travel insurance that comes with this account is the right one for you.
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We may monitor and record calls