Help and Guidance

Lift off.

Your new account is ready to go.

Here, you can discover the many ways your new Bank of Scotland account can help you with your everyday banking.

Add Vantage to your account

With Vantage you could earn interest on your balance when you're in credit.

You could earn 2% AER (1.98% gross) variable interest on balances between £1 and £5,000.

Just keep paying at least £1,000 into your account each calendar month, pay at least two different Direct Debits each calendar month and stay in credit (above £0). The table below shows you the interest rates you can look forward to.

Vantage Interest Rate

BalanceInterest Paid Monthly
AER %Gross p.a. %
£1 - £5,000 2.00 variable 1.98 variable

Find out more

Direct Debits and Standing Orders

Using regular payments for your bills can save you time and money. And if you are registered for Internet Banking, managing your bills has never been easier.

You can check Direct Debits and Standing Orders and view them, together with the dates each were last paid. You can also amend and cancel any Standing Orders.

More about Direct Debits and Standing Orders

Not registered for Internet Banking?

If you sign up today, you could be banking online in minutes. Our customers like to be able to make regular payments any time of day or night, and see what's going in and out of their accounts.

Here is a short film that introduces you to Internet Banking.

Find out more

Contactless payments

You have two ways of making contactless payments.

The first is to use your Bank of Scotland credit or debit card. Provided your card has the contactless wave symbol, you can make payments of up to £30 at over 120,000 card readers across the UK.

The other way is to use an app like Apple Pay, Android Pay. You simply download it – free – and then add your Bank of Scotland debit or credit card.  Then you're good to go. Most devices are covered and it's simple and secure.

Find out more

Overdrafts

We offer two kinds of overdraft. Please bear in mind that any overdraft we agree is repayable on demand, including any fees, charges or interest, and is subject to an assessment of your individual circumstances.

  • A Planned Overdraft is an agreed amount you can go overdrawn on your account. The amount is arranged in advance of you doing so.
  • An Unplanned Overdraft is an overdraft that is not arranged with us in advance.

Charges for a Planned Overdraft

A Planned Overdraft is free to set up. But if you use it and exceed your interest and fee free amount at any time during your monthly billing period, these charges apply:

  • Debit interest.
  • A Monthly Overdraft Usage Fee.

Charges for an Unplanned Overdraft

You could go into an Unplanned Overdraft if you go overdrawn and haven't arranged a Planned Overdraft, or if you go over your Planned Overdraft limit.

If you use your Unplanned Overdraft at any time, these charges apply:

  • Debit interest on the amount overdrawn, and
  • A Monthly Overdraft Usage Fee, and
  • An Unplanned Overdraft fee (based on the amount of your Unplanned Overdraft).

We offer an overdraft buffer amount of £10. So if your balance is £10 or less, you'll be charged debit interest on that amount but not charged any Unplanned Overdraft fees.

Please note: From 2 November 2017 we’re making changes to how our bank account overdrafts work and how we charge our overdrafts fees. Below is an overview of how your overdraft is changing:

One Daily Overdraft Fee
You’ll pay a daily overdraft fee of 1p for every £7 you borrow, over your fee-free amount (if your account has one). When calculating the daily overdraft fee, we will only use every full £7 you have borrowed, so if you borrow less than £7 you won’t be charged. The Classic Account planned overdraft will no longer have a fee-free amount. All other accounts will keep their existing fee-free amounts.

Daily Charging
Instead of paying all fees in one go each month, the new fee will be charged at the end of each day you use your overdraft – so you’ll pay for what you borrow on the day you borrow it. This will help you keep track of how much your overdraft costs you.

If you go over your limit
So all your payments are made, it’s important you manage your account within your planned overdraft limit. If you don’t have enough money in your account or you reach your limit, you may not be able to make any more payments. If a payment takes you over your limit or we stop it, you won’t be charged.

How to stay on top of your overdraft

Use our Grace Period

Each day, you have until 3.30pm to avoid Returned Item Fees; and until midnight to pay money into your account to avoid Planned and Unplanned Overdraft fees. You could also transfer money from another account you have with us via Internet Banking or Telephone Banking, or pay in cash over the counter in branch.

Think about Control

Control is an add-on for Classic Accounts that can help you to stay on top of your finances.

For a £10 monthly fee, Control will help you in three ways:

  • In most cases, it stops your account from going into an Unplanned Overdraft.
  • If your account does go into an Unplanned Overdraft because we can’t check your balance (like using your debit card on a flight), you won't pay any fees for the Unplanned Overdraft, but Interest will still be charged.
  • We won't charge you any Returned Item Fees if you try to make a payment for which you do not have enough available money. But you may incur charges from the recipient of the payment.

Please note: We're removing charges for Control. Control helps stop you going into an unplanned overdraft and being charged for it. As we're removing unplanned overdraft charges from 2 November 2017, there is no need for this feature, so there will no longer be a charge.

About overdrafts

*Both a planned and unplanned overdraft are subject to fees and debit interest.

You must be 18 years old or over to have an overdraft. Whether you can have an overdraft and how much we lend depends on our assessment of your personal circumstances.

Any overdraft we agree is repayable on demand, including any fees or interest.

If you are looking to borrow money it is important that you make the right choice for your circumstances. Compare borrowing options.

AER is Annual Equivalent Rate - this illustrates what the interest rate would be if interest was paid and compounded once each year. This allows individuals to compare more easily what return they can expect over time.

Please note interest paid before 6th April 2016 will have been paid net (unless you registered the account with us to receive gross interest). Net is the rate of interest payable after allowing for the deduction of income tax at the rate specified by law (currently 20%).

From 6th April 2016 interest is paid Gross, meaning we will not deduct tax on your behalf. Dependent on your personal circumstances, tax may be due on your interest and it is your responsibility to disclose and pay any tax due directly to HMRC.

At Bank of Scotland, we have several ways of helping you manage your banking. By taking a few simple steps, you'll stay in control.

Introducing Mobile Banking

First things first. To begin banking online, download our mobile app for Android and iPhone. It covers most devices and if you have an iPad there's an express sign-in you can use once registered.

There are many benefits to mobile banking. Here's just a few of them.

  • Simply manage your money on the move.
  • Transfer funds between your accounts.
  • Pay your credit card and other bills.
  • Cancel or replace lost or stolen cards, and order a new PIN.
  • Notify us if you’re using your card abroad in a few simple clicks.

You'll need to register your device before you begin mobile banking. Our short film will show you how to do that.

Download the app

Available to UK personal Internet Banking customers with a valid registered phone number. Our app is available to iPhone and Android users and currently requires iOS 7.0 or above, or Android 4.1 or above, although the minimum operating system requirements may change in the future. Our app does not work on jailbroken or rooted devices. Device registration required. Terms and conditions apply. Mobile Banking services may be affected by phone signal.

Text alerts

Text alerts make it easier for you to stay in control of your account and prevent fraud. Choose the alerts you want and we’ll text your mobile, so you’ll always know what’s happening with your money.

You can choose any – or indeed all – of the following free text alerts:

  • Limit alerts
  • Balance alerts
  • Overseas transaction alerts.

Register now

Tell me more

Fraud tips

By taking a few simple steps, you can protect yourself when you bank online. Keep your online identity safe, make sure your device has virus protection, and use the latest browser.

Our video shows you how to stay safe online.

Phishing

Criminals may use emails, texts or phone calls to lure you into handing over sensitive information such as credit card and bank account numbers, passwords and log-in details. These could then be used to commit fraud.  See how to prevent 'phishing'.

Protect yourself

Suspicious calls

Some customers have received suspicious calls from people claiming to be from Bank of Scotland, stating there’s a problem with their accounts. How do you know if calls like that are genuine? We'll show you how.

Find out more

Viruses, Trojans and Malware

Malware can be hidden in attachments, free downloads and links in emails. Spyware and adware are viruses that are designed to spy on your online activity. Find out how you can protect you

The full picture

Social engineering

Be wary of unsolicited emails or calls asking you to install malicious software on your computer. We'll show you what to look out for and what to do about it.

Find out more

As a Bank of Scotland customer, here are three ways you can get a little more from your account.

Everyday Offers

Everyday Offers lets you earn up to 15% cashback by using offers at the kind of places you usually shop. Activate Everyday Offers in your Account Overview on Internet Banking or Mobile Banking. There you'll see all of your offers, then select the ones you want to activate for use on your next purchase, shop and enjoy!

Just make sure you're over 18, have a Bank of Scotland personal current account (excluding Basic Account), a Bank of Scotland debit and/or credit card, and are registered for Internet Banking.

Everyday offers

It's On Us

We give 500 customers up to £500 back on one of their debit or credit card purchases every month. With It’s On Us you could be paid back for things you buy on your Bank of Scotland debit or credit card. It’s our way of saying thank you to our customers. So, if you want the chance of a nice surprise, make sure you’re part of it.

To activate It’s On Us, you need to register for Everyday Offers and activate the 'It’s On Us' offer within the Everyday Offers homepage.

It's On Us

A Vantage reminder

With Vantage you could earn interest on your balance when you're in credit.

You could earn 2% AER (1.98% gross) variable interest on balances between £1 and £5,000.

Just keep paying at least £1,000 into your account each calendar month, pay at least two different Direct Debits each calendar month and stay in credit (above £0).

The table below shows you the interest rates you can look forward to.

Vantage Interest Rate

BalanceInterest Paid Monthly
AER %Gross p.a. %
£1 - £5,000 2.00%

1.98%

AER is Annual Equivalent Rate - this illustrates what the interest rate would be if interest was paid and compounded once each year. This allows individuals to compare more easily what return they can expect over time.

Please note interest paid before 6th April 2016 will have been paid net (unless you registered the account with us to receive gross interest). Net is the rate of interest payable after allowing for the deduction of income tax at the rate specified by law (currently 20%).

From 6th April 2016 interest is paid Gross, meaning we will not deduct tax on your behalf. Dependent on your personal circumstances, tax may be due on your interest and it is your responsibility to disclose and pay any tax due directly to HMRC.

You can still earn interest even if your balance isn’t in the upper limit. But the ceiling is £5,000. If your balance ever goes above it, you won’t earn any additional interest.

Do I qualify for Vantage?

You qualify for Vantage if you:

  • Pay at least £1,000 into your account each calendar month
  • Pay at least two different Direct Debits from your Bank of Scotland Vantage account each calendar month
  • Stay in credit (above £0).

Discover Vantage