Autism or learning difficulty

In branch

You can take the time you need to be confident about doing your banking in a branch. We're happy to make a longer appointment for you if you'd like one. Call us or ask a branch colleague and we will arrange this for you.

If you have a support worker, they can come to your appointment too. We will always try to meet you in a private and quiet place if you prefer.

At the Cashpoint®

You can select the audio function on a Bank of Scotland Cashpoint® to have what's on the screen read out to you. This can help if you find it hard to follow directions in writing.

We’re also replacing older machines with Talking ATMs, where you can plug in standard headphones. This means you can hear what’s on the screen being read out for you.

Ask any one of our branch team or call us to find your nearest Talking ATM.

The keypads and screens on our Cashpoints (ATMs) are also clear and easy to use. We use the Centre for Accessible Environments guidelines to design them.

In print

We can give you Easy Read bank statements. These use pictures and simple words to help make the meaning plain. You can have current and savings account statements in this format.

Our promise


Our promise is to do our best to resolve any problems you have. If you wish to complain visit your local branch or call 0800 072 8668 or +44 0131 278 3729.

How to complain