Blind or visual impairment
On our website
You can use screen-readers like JAWS and Zoomtext with any of our websites. It’s also easy to change the size of the text and the colour of the pages to make things more clear. You can also change the text size with your web browser settings. To find out how, visit AbilityNet’s My Computer My Way.
Get help to bank with the Be My Eyes app
Due to the impact of the coronavirus, we are dealing with a much higher number of calls from customers than normal. For this reason, we have taken the difficult decision to suspend our Be My Eyes service so we can better support all of our customers during this challenging time, particularly those in the most vulnerable situations. If you need to contact us with an urgent enquiry, please call 0345 721 3141. Our automated service is available 24 hours a day, 7 days a week, our advisers are available from 7am to 11pm. Call wait times are much longer than usual.
As a Bank of Scotland customer, you can now use the Be My Eyes app.
This free app lets you talk to us directly and securely. You use your mobile phone camera to get live video support. We can then see and quickly help with your everyday banking needs, such as reading your statement or card number, and using our site.
Be My Eyes is free and for iOS and Android phones. It's the largest online app for people who are blind or have low-vision and covers 150 countries worldwide.
Please note: We're testing the Be My Eyes app on a trial basis. If you use the app to get help with our Mobile Banking app, we may not be able to fully assist you.
Through the post
We can send you things like statements and most of our letters in:
- large print
- audio CD
- or on coloured paper to make it easier to read.
We'll aim to send you everything in the format you choose. If you get something that isn't, give it back to us and we’ll get it transcribed for you. We are always working to fill in any gaps we may have.
We set out our branches to give you as much space as we can, and as few obstacles. We think about disability when we choose our furniture. So, you'll find comfortable seating areas, low counters and large welcome desks.
Every branch welcomes guide dogs and assistance dogs.
At the Cashpoint®
The keypads and screens on Bank of Scotland Cashpoint® machines (ATMs) are clear and easy to use. We use the Centre for Accessible Environments guidelines to design them.
For instance, there are raised dots on the number 5 on the keypad. This means you can feel where the numbers are if you're blind or partially sighted, or covering your hand to keep your PIN safe and private.
We’re also replacing older machines with Talking ATMs, where you can plug in standard headphones. This means you can listen to instructions in private to help you with your banking. And if you plug in your headphones before you put in your card, you’ll hear a message that guides you to the card slot and PIN pad.
Ask a branch colleague or call us to find your nearest Talking ATM.
If you find it difficult to use a PIN number, we can give you a choice. You can have a chip and signature card instead. Or you can use contactless payments to buy small value items. If you have a smartphone, you might be able to make contactless payments using Apple Pay® or Google Pay.
Filling in forms
We have different ways to help people fill in a form or sign your name. We can give you:
- Magnifying sheets
- Cheque book templates
- A bank note gauge
- A signature template card
Just ask at the branch for what you need.
Still got questions?
What grade of Braille do you use?
We use Unified English Braille with Grade 1 style translation for transactions, and Grade 2 style translation for wording.
What is the standard large print size?
Arial font size 20.
Why does my post get delivered with Articles for the Blind on it?
This is a Royal Mail service governed by the National Assistance Act 1948. It’s used to send out items free of charge if they have been designed for people who are blind or visually impaired. So, we use this service for anything we send you in large print or Braille.