Dementia

If you have dementia, we'll help you to be in control of your own money and stay independent for as long as possible.

We will support you and your carers to do your everyday banking. And we will take care to protect you as much as we can from fraud or financial abuse.

We train our colleagues to recognise signs of dementia, so that we can give the best help to our customers or their carer - in branch or on the phone.

Practical ways we can help:

  • Easy Read bank statements: These use pictures and simple words to help make the meaning plain. We can send you current and savings account statements in this format.
  • Chip and signature cards: These are useful if you don't always remember a PIN. Please call us or visit your nearest branch to ask for one.
  • Longer appointments: We'll take the time and care to explain things and make sure you understand.
  • Quiet areas: Here you can do your banking or talk to us without noise and distraction.
  • Follow-up meetings: We'll be happy to see you again, just to check you have everything you need.

Other help we can offer

These services can help with most types of dementia. We have other services and aids that may be useful. If you are unsure of something or need any additional help, please tell us. We'll listen and help as best we can.

Find a branch

Our promise


Our promise is to do our best to resolve any problems you have. If you wish to complain visit your local branch or call 0800 072 8668 or +44 0131 278 3729.

How to complain