You can change the colour of our websites to help make the text clearer to read.
We usually send coloured paper letters on yellow paper. But we can provide different colours. If you get something that’s not on the paper you need, please let us know. We’ll send it again on something more suitable for you.
If you find it difficult to use a PIN number, you have a choice of what to use instead.
To help you read documents in branch, we can provide colour acetate sheets to make the text clearer. Just ask a colleague.
You can select the audio function on a Bank of Scotland Cashpoint® to have what's on the screen read out to you.
The keypads and screens on our Cashpoints (ATMs) are also clear and easy to use. We use the Centre for Accessible Environments guidelines to design them.
We’re also replacing older machines with Talking ATMs, where you can plug in standard headphones. This means you can hear what’s on the screen being read out for you.
Ask any one of our branch team or call us to find your nearest Talking ATM.
These services can help with most types of Dyslexia and Dyscalculia. We have other services and aids that may be useful. If you are unsure of something or need any extra help, please tell us. We’ll listen and help as best as we can.