Dyslexia and Dyscalculia

Websites

You can change the colour of our websites to help make the text clearer to read.

You can also use text-to-speech software and reading aids such as TextHelpRead&Write or ClaroRead.

Letters

If you would prefer to get letters from us in a format more suited to what you need, please let us know. Just call us or ask at a branch. One of our colleagues will arrange this for you.

Choose from:

  • large print
  • coloured paper
  • audio CD.

We usually send coloured paper letters on yellow paper. But we can provide different colours. If you get something that’s not on the paper you need, please let us know. We’ll send it again on something more suitable for you.

Debit and credit cards

If you find it difficult to use a PIN number, you have a choice of what to use instead.

• You can have a chip-and-signature card
• You can use a contactless card to buy small value items
• You can use a smartphone for contactless payments, using Apple Pay® or Google Pay.

In branch

To help you read documents in branch, we can provide colour acetate sheets to make the text clearer. Just ask a colleague.

Bank of Scotland Cashpoint® machines

You can select the audio function on a Bank of Scotland Cashpoint® to have what's on the screen read out to you.

The keypads and screens on our Cashpoints (ATMs) are also clear and easy to use. We use the Centre for Accessible Environments guidelines to design them.

Talking ATMs

We’re also replacing older machines with Talking ATMs, where you can plug in standard headphones. This means you can hear what’s on the screen being read out for you.

Ask any one of our branch team or call us to find your nearest Talking ATM.

Find a branch

Other help we can offer

These services can help with most types of Dyslexia and Dyscalculia. We have other services and aids that may be useful. If you are unsure of something or need any extra help, please tell us. We’ll listen and help as best as we can.

Find a branch

Our promise


Our promise is to do our best to resolve any problems you have. If you wish to complain visit your local branch or call 0800 072 8668 or +44 0131 278 3729.

How to complain