Mental health condition

Anxiety, depression and mental health conditions of all kinds affect people differently. And we know that each person copes in their own way. So, here are some of the broad things we do to try and meet your needs when you come to us in branch.

  • We can arrange longer appointment times for you. You don't need to say why. Just let us know when you call us or visit a branch to book your appointment. One of our colleagues will arrange this for you.
  • You can have your appointment in a private and quiet meeting room.
  • If you have a support worker, they are welcome to come to your appointment with you. We will always try to carry out your meeting in a room that’s private and quiet if you ask us to.
  • You can take paperwork home to read and decide in your own time. You can then come back to complete what you wanted to do.

Other help we can offer

These services are helpful with most mental health conditions. We also have other services or aids that may be useful. If you are unsure of something or need any additional help, please tell us. We will listen and help as best we can.

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Our promise


Our promise is to do our best to resolve any problems you have. If you wish to complain visit your local branch or call 0800 072 8668 or +44 0131 278 3729.

How to complain