You can do most of your banking quickly and easily by calling us. You can:
- Access all your accounts
- Transfer money
- Pay your bills
- Apply for an overdraft, loan or credit card
- Book an appointment at a branch.
We’re here to listen and will help as best we can. You can contact us in whichever way most suits you.
If you call us directly from within the mobile banking app, you may not need to go through our security questions. Learn more about calling from the app.
Or, you can call us direct at any time on 0345 721 3141
If you're calling from abroad you can call us on +44 (0)131 337 4218.
Use our security feature Voice ID to make Telephone Banking easier. It lets you access your accounts simply by using your voice. Learn more about Voice ID. Call 0345 850 1022 to register today. Calls to 03 numbers are charged at no more than local rate. If you need to call us from abroad, you can call us on +44 131 278 3717.
Our automated service is available 24 hours a day, 7 days a week, Our advisers are available from 7am to 11pm.
Calls may be monitored or recorded.
Not all Telephone Banking services are available 24/7. Please speak to an adviser for more information.
If you have a hearing or speech impairment you can contact us using the Next Generation Text (NGT) Service.
Contact us by Textphone on 0345 600 9644 (lines are open seven days a week, 9am to 5.30pm).
If you're Deaf and a BSL user, you can use the SignVideo service.
Please contact us if you'd like any brochures and other documents in braille, large print or audio CD.