The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Branch Finder

Update to our Branch opening hours – open 10am to 2pm

Following the Government’s confirmation of new measures to tackle coronavirus (COVID-19), our branches will remain open, but we need to make some changes to our existing services and opening hours.

We aim to keep as many branches open as we can, subject to the availability of colleagues. In some cases, we therefore may have to temporarily close a branch. All branches, effective from the 25th March, will be open from 10am to 2pm Monday to Friday. We have taken the decision not to open branches at weekends. In addition we will not be operating any of mobile branches until further notice.

We’re committed to providing essential services, so our branches will provide the following:

  • Keep cash in our ATMs.
  • Continue to offer a counter service for cash and cheques.
  • Help our vulnerable customers and those people and businesses in financial difficulty.

We will continue to review the situation as official advice changes and we’ll do our best to keep you updated. Where a branch has closed, you can still use our online services. For more information about our online services or help on signing up, see below.

Want to save yourself a trip?

You might be surprised by what you can do online these days. Many things you could once only do at a branch, can now be done from the comfort of your living room.

What can you do online

Post Office Services

If it's more convenient, you can access your current account through any of the 11,500 Post Office branches.

Personal Post Office Services

Business Post Office Services

British Sign Language (BSL)

If you'd prefer to use BSL, you can book branch appointments with an interpreter, or you can talk to us online with SignVideo - our BSL video chat service.

Our facilities if you're deaf or hearing impaired

Coronavirus (COVID-19) temporary branch closures

Some of our branches are temporarily closed due to the Coronavirus (COVID-19) outbreak. List of branches are affected.