If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Information about branch closures

We’re constantly transforming our branch network as we reflect changing customer demand for branch transactions and service. Sometimes this will mean we make the difficult decision to permanently close a branch.

The locations of permanent branch closures are listed alphabetically below, and to help you understand how we came to these decisions, two separate Branch Review Documents are available for each closure. Part 1 (closure decision) was published in January 2020 when the closures were announced, Part 2 (Local community engagement and feedback post announcement) is available for each branch at least 2 weeks before the permanent closure date.

When deciding to close a branch, we take a number of factors into account to help us understand the impact on our customers and the local community – including ways for customers to continue to access banking services. For all permanent closure decisions, we follow the UK Finance Access to Banking Standard (and previously the Access to Banking Protocol).

Branch closures

Branch closures

Branch name

Branch address

Futher information

Branch name

Auchterarder

Branch address

127 High Street
Auchterarder
Perthshire
PH3 1AA

Futher information

Branch Review - Part 1

Branch Review - Part 2 (available at least 2 weeks before closure)

Branch name

Balfron

Branch address

136 Buchanan Street
Balfron
Glasgow
G63 0TG

Futher information

Branch Review - Part 1

Branch Review - Part 2 (available at least 2 weeks before closure)

Branch name

Edinburgh Dalry Road

Branch address

1 Ardmillan Terrace
Edinburgh
EH11 2JN

Futher information

Branch Review - Part 1

Branch Review - Part 2 (available at least 2 weeks before closure)

Branch name

Edinburgh Greenside

Branch address

6 Picardy Place
Edinburgh
EH1 3JT

Futher information

Branch Review - Part 1

Branch Review - Part 2 (available at least 2 weeks before closure)

Branch name

Edinburgh Liberton

Branch address

1 Liberton Drive
Edinburgh
EH16 6NL

Futher information

Branch Review - Part 1

Branch Review - Part 2 (available at least 2 weeks before closure)

Branch name

Edinburgh Tollcross

Branch address

Princes Exchange
3 Earl Grey Street
Edinburgh
EH3 9BN

Futher information

Branch Review - Part 1

Branch Review - Part 2 (available at least 2 weeks before closure)

Branch name

Galston

Branch address

2 Brewland Street
Galston
Ayrshire
KA4 8AQ

Futher information

Branch name

Grantown-on-Spey

Branch address

1 The Square
Grantown-on-Spey
Morayshire
PH26 3HG

Futher information

Branch Review - Part 1

Branch Review - Part 2 (available at least 2 weeks before closure)

Branch name

Huntly

Branch address

2 Gordon Street
Huntly
Aberdeenshire
AB54 8AJ

Futher information

Branch Review - Part 1

Branch Review - Part 2 (available at least 2 weeks before closure)

Branch name

Killin

Branch address

Main Street
Killin
Perthshire
FK21 8UP

Futher information

Branch Review - Part 1

Branch Review - Part 2 (available at least 2 weeks before closure)

Branch name

Kinross

Branch address

2 High Street
Kinross
KY13 8AW

Futher information

Branch Review - Part 1

Branch Review - Part 2 (available at least 2 weeks before closure)

Branch name

Livingston

Branch address

Almondvale
South Livingston
West Lothian
EH54 6NB

Futher information

Branch name

Loanhead

Branch address

95 Clerk Street
Loanhead
Midlothian
EH20 9RE

Futher information

Branch Review - Part 1

Branch Review - Part 2 (available at least 2 weeks before closure)

Branch name

Tullos

Branch address

10 Greenwell Road
Aberdeen
AB12 3AZ

Futher information

Branch name

Turriff

Branch address

15 High Street
Turriff
Aberdeenshire
AB53 4ED

Futher information

Branch Review - Part 1

Branch Review - Part 2 (available at least 2 weeks before closure)