Understanding the reasons for a closure

To help you understand the reasons why we close a branch, we create two Closing Branch Review documents.

Part 1 lets you know how we made the decision - and is available when we let everyone know about the closure. Part 2 gives a summary of the feedback we get following conversations with the local community – and is available 2 weeks before the branch closes.

You’ll find these Reviews listed alphabetically below.

Understanding the impact on our customers

When making changes to our branch network, we always look to understand the impact on our customers – including how they continue to access banking services.

Because of this, we may sometimes have a Community Banker visit the area after the branch closes. Or as part of an independent review a Banking Hub may be set up in a nearby location.

We are committed to following the requirements of the Financial Conduct Authority – 'FG 22/6: Branch and ATM closures or conversions.

Branch closures

Branch closures

Branch name

Branch address

Futher information

Branch name

Aberfoyle

Branch address

Main Street
Aberfoyle
Stirlingshire
FK8 3UG

Futher information

Branch name

Aviemore

Branch address

Main Road
Aviemore
Highland
PH22 1RH

Futher information

Branch Review - Part 1 (PDF, 160KB)

Branch Review - Part 2 (available at least 2 weeks before closure)

A Community Banker will visit this area

Branch name

Ballater

Branch address

9 Bridge Street
Ballater
Aberdeenshire
AB35 5QP

Futher information

Branch name

Bearsden

Branch address

19 Roman Road
Bearsden
Glasgow
G61 2SP

Futher information

Branch name

Bowmore

Branch address

Shore Street,
Bowmore,
Isle of Islay,
Argyll and Bute,
PA43 7LB

Futher information

Branch Review - Part 1 (PDF, 143KB)

Branch Review - Part 2 (available at least 2 weeks before closure)

A Community Banker will visit this area

Branch name

Braemar

Branch address

7-9 Invercauld Road
Braemar
Aberdeenshire
AB35 5YP

Futher information

Branch name

Brodick

Branch address

Brodick,
Isle of Arran,
East Ayrshire,
KA27 8AB

Futher information

Branch Review - Part 1 (PDF, 159KB)

Branch Review - Part 2 (available at least 2 weeks before closure)

A Community Banker will visit this area

Branch name

Crieff

Branch address

1 Galvelmore Street
Crieff
Perth and Kinross
PH7 4DN

Futher information

Branch Review - Part 1 (PDF, 155KB)

Branch Review - Part 2 (available at least 2 weeks before closure)

Plans for a Banking Hub in this area

Branch name

Cults

Branch address

389 North Deeside Road
Cults
Aberdeenshire
AB15 9SX

Futher information

Branch name

Cumnock

Branch address

43-45 Townhead Street
Cumnock
East Ayrshire
KA18 1LF

Futher information

Branch Review - Part 1 (PDF, 155KB)

Branch Review - Part 2 (available at least 2 weeks before closure)

Plans for a Banking Hub in this area

Branch name

Cupar

Branch address

The Cross
Cupar
Fife
KY15 4BP

Futher information

Branch Review - Part 1 (PDF, 155KB)

Branch Review - Part 2 (available at least 2 weeks before closure)

A Community Banker will visit this area

Branch name

Dunbar

Branch address

95 High Street
Dunbar
East Lothian
EH42 1ER

Futher information

Branch Review - Part 1 (PDF, 161KB)

Branch Review - Part 2 (available at least 2 weeks before closure)

A Community Banker will visit this area

Branch name

Dundee Fairmuir

Branch address

291 Clepington Road,
Dundee,
DD3 8BD

Futher information

Branch name

Dunkeld

Branch address

High Street
Dunkeld
Perth and Kinross
PH8 0AL

Futher information

Branch name

Dunoon

Branch address

78 Argyll Street,
Dunoon,
Argyll and Bute,
PA23 7NH

Futher information

Branch name

Duns

Branch address

10 Market Square
Duns
Scottish Borders
TD11 3ED

Futher information

Branch name

Edinburgh Royal Mile

Branch address

300 Lawnmarket
Edinburgh
EH1 2PH

Futher information

Branch name

Eyemouth

Branch address

Manse Road
Eyemouth
Scottish Borders
TD14 5JE

Futher information

Branch name

Falkland

Branch address

High Street
Falkland
Cupar
Fife
KY15 7BZ

Futher information

Branch name

Fort Augustus

Branch address

Station Road
Fort Augustus
Highland
PH32 4AZ

Futher information

Branch name

Glasgow Byres Road

Branch address

174 Byres Road,
Glasgow,
G12 8SW

Futher information

Branch Review - Part 1 (PDF, 144KB)

Branch Review - Part 2 (available at least 2 weeks before closure)

Branch name

Glasgow Govan

Branch address

816 Govan Road,
Govan,
Glasgow,
G51 3UP

Futher information

Branch name

Glasgow Pollokshields

Branch address

236 Albert Drive
Pollokshields
Glasgow
G41 2NL

Futher information

Branch name

Girvan

Branch address

17 Dalrymple Street
Girvan
South Ayrshire
KA26 9EU

Futher information

Branch Review - Part 1 (PDF, 155KB)

Branch Review - Part 2 (available at least 2 weeks before closure)

Plans for a Banking Hub in this area

Branch name

Jedburgh

Branch address

40 High Street
Jedburgh
Scottish Borders
TD8 6DQ

Futher information

Branch Review - Part 1 (PDF, 156KB)

Branch Review - Part 2 (available at least 2 weeks before closure)

Plans for a Banking Hub in this area

Branch name

Kilcreggan

Branch address

Shore Road,
Kilcreggan,
Helensburgh,
Argyll and Bute,
G84 0JH

Futher information

Branch Review - Part 1 (PDF, 145KB)

Branch Review - Part 2 (available at least 2 weeks before closure)

A Community Banker will visit this area

Branch name

Lochmaddy

Branch address

Lochmaddy,
North Uist,
Western Isles,
HS6 5AA

Futher information

Branch Review - Part 1 (PDF, 160KB)

Branch Review - Part 2 (available at least 2 weeks before closure)

A Community Banker will visit this area

Branch name

Millport

Branch address

42 Stuart Street,
Millport,
Isle of Cumbrae,
East Ayrshire,
KA28 0AQ

Futher information

Branch Review - Part 1 (PDF, 157KB)

Branch Review - Part 2 (available at least 2 weeks before closure)

A Community Banker will visit this area

Branch name

Newcastleton

Branch address

Douglas Square
Newcastleton
Scottish Borders
TD9 0QD

Futher information

Branch name

Tarbert (Argyll)

Branch address

Harbour Street,
Tarbert,
Argyll and Bute,
PA29 6TZ

Futher information

Branch Review - Part 1 (PDF, 143KB)

Branch Review - Part 2 (available at least 2 weeks before closure)

A Community Banker will visit this area

Branch name

Tarbert (Harris)

Branch address

Main Street,
Tarbert,
Isle of Harris,
Western Isles,
HS3 3DJ

Futher information

Branch Review - Part 1 (PDF, 158KB)

Branch Review - Part 2 (available at least 2 weeks before closure)

A Community Banker will visit this area

Branch name

Ullapool

Branch address

30 West Argyle Street
Ullapool
Highland
IV26 2TY

Futher information