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Feedback and complaints

Please use the form below to provide feedback or make a complaint.

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If you have a request or query, please call us on 0800 072 8668 and we can help you straight away.

If you've a hearing impairment you can use textphone number 0800 056 7294.

Lines are open 9am - 5.30pm, 7 days a week. You'll need specialised equipment to use this service. If you're calling from abroad or would prefer not to use the 0800 number, you can call us on +44 0131 278 3729 or +44 0131 278 3690 for textphone.

Firstly, please tell us the nature of your comment: *  

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Account number *  

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Date of birth (DD/MM/YY) *  

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Please indicate what you wish to complain about *  

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What happened? *  

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Where did the problem occur? *  

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