Feedback and complaints

Please use the form below to provide feedback or make a complaint

If you have a request or query, please call us on 0800 072 8668 and we can help you straight away.

If you've a hearing impairment you can use textphone number 0800 056 7294.

Lines are open 9am - 5.30pm, 7 days a week. You'll need specialised equipment to use this service. If you're calling from abroad or would prefer not to use the 0800 number, you can call us on +44 0131 278 3729 or +44 0131 278 3690 for textphone.