Using the details you’ve provided, we’ll now consider why you did not complain before the deadline of 29 August 2019. We’ll send you a letter soon with an update.
Please wait to receive our letter before contacting us for an update, as we’ll only be able to provide very limited information at this time.
Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of requests from customers than usual.
We’ll respond to you as soon as we can but it may take longer than normal.