PPI Complaint Submission Form

Please only use this form to make a new PPI complaint. If you have previously made a PPI complaint and need to speak with us about your existing complaint, please call us directly on 0800 151 0293.

The Financial Conduct Authority (FCA) set a deadline of 29 August 2019 to complain about PPI. As the deadline has passed, there are only a small number of scenarios where we may still look at a PPI complaint. These include:


If the reason you did not complain before the deadline is due to exceptional circumstances. This means something really important happened. Such as, you were seriously ill for an extended period before the deadline.


If you made a claim on your PPI policy that was live after 29 August 2017 and the claim was rejected in part or in full.

If you think your PPI complaint falls into one of the above categories, use the box below to tell us about this. Please provide as much detail as possible, including any relevant dates. If you need any help completing this form, please call 0800 151 0293.