If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Thank you, we've received your PPI complaint.

What happens next?

We’ll be in touch shortly to explain the next steps and if we need any further information from you. If you’ve complained about PPI on more than one type of product, you may receive separate letters for each product type. We’ll consider all of your accounts within the product types that you have selected.

We’ll send you a questionnaire to complete and return to us. This will help you explain to us what happened when the PPI was sold and what your circumstances were at the time. You don’t have to complete and return the questionnaire, but if you do, it will help us review your complaint.

If you have an open account which is protected by a live PPI policy, we may cancel the policy if we uphold your complaint. If you don’t want us to cancel the policy, please get in touch as soon as you can on 0800 151 0293.