The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Thank you, we've received your PPI complaint.

What happens next?

We’ll be in touch shortly to explain the next steps and if we need any further information from you. If you’ve complained about PPI on more than one type of product, you may receive separate letters for each product type. We’ll consider all of your accounts within the product types that you have selected.

We’ll send you a questionnaire to complete and return to us. This will help you explain to us what happened when the PPI was sold and what your circumstances were at the time. You don’t have to complete and return the questionnaire, but if you do, it will help us review your complaint.

If you have an open account which is protected by a live PPI policy, we may cancel the policy if we uphold your complaint. If you don’t want us to cancel the policy, please get in touch as soon as you can on 0800 151 0293.