We’ll be in touch shortly to explain the next steps and if we need any further information from you. If you’ve asked us to check for PPI on more than one type of product, you may receive separate letters for each product type. We’ll check all of your accounts within the product types that you have selected.
If we don’t find PPI, we’ll write to you and confirm that you were not sold a PPI policy.
If we find PPI, we’ll send you a questionnaire to complete and return to us. This will help you explain to us what happened when the PPI was sold and what your circumstances were at the time. You don’t have to complete and return the questionnaire, but if you do, it will help us review your complaint.
If you have an open account which is protected by a live PPI policy, we may cancel the policy if we uphold your complaint. If you don’t want us to cancel the policy, please get in touch as soon as you can on 0800 151 0293.