PPI Commission Complaint Form

Following a Supreme Court decision and new rules and guidance from the Financial Conduct Authority, you can now make a new type of complaint to us about the sale of your PPI policy.

You could now receive some money back if we took a high level of commission on your PPI policy but did not tell you this when you bought it.

A high level of commission typically means it was over half of what you paid for your policy. Generally we did not tell PPI customers about our commission at the point of sale, as we were not required to.

If we did not uphold your original complaint, complete this form and we will assess whether you have a valid complaint in relation to this matter. The FCA’s new rules and guidance do not extend to previously upheld complaints. If you’re not sure whether we upheld your complaint in the past, complete the form.

If your address has changed since taking out PPI, please provide the address you lived at when you took out the PPI policy.

Please use the box below to tell us if you require additional support (e.g. someone helps manage your affairs), or have a physical or mental health condition. Also if you need us to communicate with you in a different format (e.g. large print), let us know here.

Please note, by completing this section you consent to us recording all details you share, which might include sensitive information such as your health. This will only be used in relation to your PPI complaint.