Voice ID is a security feature. It confirms your identity through Telephone Banking simply by using your voice. You can set it up if you are at least 18 years old and hold a bank, savings or credit card account with us.
Once set up all you need to do is call us, enter your account details as usual and we’ll ask you to say the phrase "My voice is my password" to access your accounts. This makes banking with us fast, easy and safe.
Voice ID analyses over 100 different characteristics of your voice which like your fingerprint, are unique to you. Such as, how you use your mouth and vocal chords, your accent and how fast you talk. It even recognises you if you have a cold or a sore throat.