Voice ID is a security feature for Telephone Banking customers. It confirms your identity simply by using your voice. You can set it up if you are at least 18 years old and hold a bank, savings or credit card account with us.
Watch our short video to find out more about Voice ID for Telephone Banking
Once set up all you need to do is call us, enter your account details as usual and we’ll ask you to say the phrase "My voice is my password" to access your accounts. This makes banking over the phone with us fast, easy and safe.
Voice ID analyses over 100 different characteristics of your voice which like your fingerprint, are unique to you. Such as, how you use your mouth and vocal chords, your accent and how fast you talk. It even recognises you if you have a cold or a sore throat.
We’ll confirm your identity in the usual way, either with your password, security number, details from your debit or credit card or security questions.
We’ll then ask you to repeat the passphrase "My voice is my password" a number of times to create your own unique voice print.
Lines are open 24/7 and our advisers are available 7am to 11pm if you’d like more information.
Calls to 03 numbers are charged at no more than local rate. If you need to call us from abroad, you can call us on +44 131 278 3717. Calls may be monitored and recorded.
Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.