Voice ID - fast, easy and safe

What is Voice ID?

Voice ID is a security feature. It confirms your identity through Telephone Banking simply by using your voice. You can set it up if you are at least 18 years old and hold a bank, savings or credit card account with us.

  • Fast - you won't need to remember security information or answer questions
  • Easy - it's easy to set up and when you call us again, we'll confirm your identity by asking you to repeat the simple phrase: "My voice is my password"
  • Safe - your voice is like your fingerprint and unique to you
Learn more about Voice ID, a security feature allowing you to access your accounts through Telephone Banking simply by using your voice.

How does Voice ID work?

Once set up all you need to do is call us, enter your account details as usual and we’ll ask you to say the phrase "My voice is my password" to access your accounts. This makes banking with us fast, easy and safe.

Is it secure?

Voice ID analyses over 100 different characteristics of your voice which like your fingerprint, are unique to you. Such as, how you use your mouth and vocal chords, your accent and how fast you talk. It even recognises you if you have a cold or a sore throat.

Want to know more?

Learn more about how to use our new security feature Voice ID and find out how to set it up.

View frequently asked questions


It’s important that you understand how we use personal information, such as your voiceprint. Read our privacy policy for full information.