It's quick, easy and secure to set up your card online.
It's quick and easy to activate your new credit card with our secure Internet Banking. You'll need to have your credit card to hand; we'll need details from the card and some of your personal information to complete the activation. If you’re already registered for Internet Banking you’ll need your sign in details.
When you activate your credit card you'll be given the opportunity to choose additional services that may benefit you. Services include:
If you're not registered with Internet Banking, you’ll still have the opportunity to register once you’ve activated your credit card, you can then take advantage of these services.
Even if you're not already registered for Internet Banking, you can still activate your new credit card securely online.
You'll also be able to register for Internet Banking, which will allow you to view your balance and statements and manage your account online. You can also choose not to receive paper copies by post by signing up for paper-free.
Just log in to your account and we'll guide you through setting up your card online.
You can choose to activate your new credit card in any branch that's convenient to you, our branch staff are available to help you setup your new Bank of Scotland credit card.
Come and see us in any of our branches to talk to a member of the team.
You can now activate your credit card using our Mobile Banking app.
Just look for the prompt within the notification centre on the homepage to activate your credit card.
Not using the Mobile Banking app? Our Mobile Banking app is packed with smart features to make banking with us fast, convenient and more secure than ever.
If you'd prefer to speak to someone to activate your credit card or would like to discuss anything else about setting up your credit card, our Telephone Banking staff are available to help.
Call us on 0345 964 5645.
If you're calling from abroad you can call us on +44 (0) 1733 574 121.
We're available to take your call 7am - 11pm, seven days a week.
Internet Banking is a safe, simple and convenient way to stay in control of your money.
Here are some of the benefits of Internet Banking:
It's easy to register and takes about 5 minutes to complete.
You will not need to activate your replacement credit card, unless the sticker on the card asks you to do so.
The main cardholder must activate any additional card, as the 16 digit credit card account number of the main cardholder is needed. You can activate the additional card online, by calling the number on the credit card sticker or you can pop into your local branch.
Yes, for security purposes you need to activate your credit card before you can use it.
Its easy to change your PIN to a number you already know – a memorable date, for instance. You can change your PIN at most UK cash machines. Just insert your card and using the PIN we've sent you, follow the on-screen instructions.
If you’ve forgotten your PIN, you can request a PIN reminder which will be sent through the post. You’ll receive your reminder by post in 3-5 working days.
Just select one of the following options:
To activate contactless on your Bank of Scotland credit card you just need to make a PIN transaction first.
Take a look at our contactless section for more information on the features and benefits of making contactless payments.
You no longer need to tell us when you are going abroad, our fraud and security systems will always be on the lookout so you can relax when you are away.
As an existing Bank of Scotland credit card customer you can benefit from promotional balance transfer offers, which could help you save money and manage your finances. A transfer fee may apply.
You can report your lost or stolen card online if you are registered for Internet Banking. Simply log in and fill in our form, or find it in the Menu of your Bank of Scotland Mobile Banking app.