If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Common Credit Card Enquiries

Rates, charges and balance transfers

Information on interest rates, transferring balances and credit card limits.

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Using your credit card and managing your account

Information on using your card overseas, making monthly payments, what to do if you lose your card, enquiries about your statement and changing your details.

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Payment Protection Insurance complaints

Information on complaints related to Payment Protection Insurance (PPI).

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