The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Common Credit Card Enquiries

Rates, charges and balance transfers

Information on interest rates, transferring balances and credit card limits.

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Using your credit card and managing your account

Information on using your card overseas, making monthly payments, what to do if you lose your card, enquiries about your statement and changing your details.

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Payment Protection Insurance complaints

Information on complaints related to Payment Protection Insurance (PPI).

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